Tier 2 Customer Care Representative

10 hours ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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FuboTV

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Media • Telecommunications • B2C

FuboTV is a streaming television service that offers live sports and TV programming without the need for cable. It provides access to 457 channels, including major networks like ABC, NBC, FOX, and CBS, and covers sports leagues such as the NFL, NBA, and MLB. Users can watch content on various devices with the option to record games and shows, and compare its offerings with other streaming services like Sling, Hulu Live TV, and YouTube TV. FuboTV is known for being a top choice for sports enthusiasts, offering flexibility with no commitment and easy cancellation.

501 - 1000 employees

Founded 2015

📱 Media

📡 Telecommunications

👥 B2C

💰 Secondary Market on 2019-05

📋 Description

• Deliver world-class support and build customer satisfaction and loyalty handling inquiries regarding Fubo’s service and subscriptions • Complete ongoing training to stay abreast of product, service, policy changes, and technical issues • Provide effective and timely resolution of a range of customer inquiries from billing, technical, and social media

🎯 Requirements

• High school diploma or GED equivalent • Ability to speak, read, and write professionally • Experience handling advanced customer care contact contacts escalation from Tier agents • Experience with social media platforms, managing posts, and engagement • Excellent interpersonal skills • Ability to identify and meet customer's needs and requirements • Exceptional phone and customer service skills • Punctual, regular, and consistent attendance is required.

🏖️ Benefits

• Professional development courses and learning opportunities • Robust benefit package including Health/Dental/Vision coverage, 401k, Life Insurance, and commuter benefits • Free Premium Fubo Account • Unlimited PTO days and regular company-wide activities.