Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FUKU AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

👥 HR Tech

🤖 Artificial Intelligence

☁️ SaaS

HR Tech • Artificial Intelligence • SaaS

FUKU AI is an AI-powered hiring operating system that helps companies find, evaluate, and engage talent across the Asia-Pacific region. The platform combines a proprietary resume database and enrichment, intelligent CV parsing and candidate matching, AI-led video interviews, and integrated outreach channels (LinkedIn, email, WhatsApp) to automate and accelerate end-to-end recruitment workflows. FUKU AI targets hiring teams and SMEs, offering a SaaS product that streamlines sourcing, screening, interviewing, and business development for recruiters.

📋 Description

• Provide technical support to external customers using POS systems • Troubleshoot and resolve POS software, system configuration, and functional issues • Assist customers with POS system setup, configuration, and usage • Handle customer requests for new functions, features, and system enhancements • Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests • Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools • Follow up on reported issues to ensure timely resolution • Work Monday off, Tuesday to Friday 5:00 PM–11:00 PM, and Saturday and Sunday 9:00 AM–11:00 PM

🎯 Requirements

• Relevant experience in IT Support, Technical Support, or POS System Support is required • Experience supporting external customers or clients, rather than only providing internal IT support • Good troubleshooting skills and ability to understand POS software functionality • Experience handling system configuration, feature requests, or coordinating with developers is an advantage • Good communication and problem-solving skills • Able to work independently in a remote environment • Willing to work the stated evening and weekend schedule

🏖️ Benefits

• Work from Home (Remote)