Client Associate – General

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🕒 September 21, 2025

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Full Circle CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

B2B

Full Circle CX is a family-owned, founder-led contact center and customer experience outsourcing company that provides omnichannel customer support and virtual assistant services for businesses. They handle phone, chat, email, and social media interactions, offer appointment scheduling and coordination, HIPAA-compliant handling for healthcare clients, tailored reporting and analytics, and 24/7 support. Acting as an extension of client brands, they focus on reducing wait times, improving customer satisfaction, and delivering scalable, customized solutions.

📋 Description

• Taking customer calls, capturing incoming leads, taking orders, and scheduling appointments • Make outbound calls for follow-ups, appointment reminders, or outreach as required • Serve as a primary point of contact for assigned client accounts • Support client onboarding, setup, and implementation processes • Respond promptly to client inquiries via email, phone, chat, or ticketing systems • Maintain detailed knowledge of client expectations, preferences, and service details • Collaborate with internal teams to resolve client issues and ensure satisfaction

🎯 Requirements

• Neutral English accent is required. • 1+ years of customer service experience. • Can type at least 40 wpm. • Passionate about customer service. • Excellent communication and interpersonal skills; verbal and written. • Ability to manage multiple accounts and priorities simultaneously. • Strong organizational and time-management abilities. • Ability to sit for long periods and pass a background check.

🏖️ Benefits

• Bring Your Own Device (BYOD) role • Quiet private workspace • USB Headset with Noise Cancellation feature • Dual monitors • Working Webcam