Intern, Customer Service

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🕒 December 1, 2025

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Full Circle CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

B2B

Full Circle CX is a family-owned, founder-led contact center and customer experience outsourcing company that provides omnichannel customer support and virtual assistant services for businesses. They handle phone, chat, email, and social media interactions, offer appointment scheduling and coordination, HIPAA-compliant handling for healthcare clients, tailored reporting and analytics, and 24/7 support. Acting as an extension of client brands, they focus on reducing wait times, improving customer satisfaction, and delivering scalable, customized solutions.

📋 Description

• Handle customer inquiries via phone, email, or chat (under supervision). • Support appointment scheduling, lead follow-ups, and basic troubleshooting. • Maintain accurate documentation in CRM and ticketing systems. • Assist in updating customer records and reporting trends to leadership. • Shadow senior agents to learn best practices in communication and workflow. • Uphold professionalism, courtesy, and service standards.

🎯 Requirements

• Can type at least 40 wpm. • Passionate about customer service. • Excellent communication and interpersonal skills; verbal and written. • Organized and detail-oriented. • Equipment (Laptop or PC). • Quiet workspace. • Reliable internet and power connection.

🏖️ Benefits

• Duration: 45 Days (Approximately 6 Weeks) • Real-world experience supporting active clients across multiple industries (healthcare, home services, insurance, corporate services, e-commerce, hospitality, and more). • Resume-building skills through direct, hands-on responsibilities—not just shadowing. • Flexible schedule with a minimum of 5 hours/week, up to 20 hours/week. • Remote work environment with modern tools and systems. • Professional mentorship from experienced leaders in contact center operations, customer support, IT, and business development. • Training & certifications exposure depending on the role (CRM systems, telephony, workflows, cloud tools, etc.). • Opportunity for employment based on performance, reliability, communication, and skills development. • Letter of recommendation, LinkedIn endorsement, and portfolio development. • Experience in a fast-paced service environment, ideal for students, career changers, and early-career professionals. • This program has the potential in becoming a 1099 independent contractor role. As a contractor, you will be responsible for managing your own taxes and benefits. This is not an employee position, and no employee benefits (such as health insurance, paid time off, or retirement plans) are provided.