
1001 - 5000 employees
Founded 2017
💼 Consulting
🤝 B2B
🏢 Enterprise
Consulting • B2B • Enterprise
Full Potential Solutions is a global business process outsourcing and customer experience company that provides operations, customer retention, pre-sales, customer protection, and conversational AI design services. The company operates multiple locations including Bogotá, Manila, Davao and Pune and offers structured hiring, onboarding and training programs for employees and candidates. Full Potential Solutions focuses on delivering operational support and customer-facing services to clients while emphasizing employee development and scalable hiring processes.
🔥 1 minute ago
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1001 - 5000 employees
Founded 2017
💼 Consulting
🤝 B2B
🏢 Enterprise
Consulting • B2B • Enterprise
Full Potential Solutions is a global business process outsourcing and customer experience company that provides operations, customer retention, pre-sales, customer protection, and conversational AI design services. The company operates multiple locations including Bogotá, Manila, Davao and Pune and offers structured hiring, onboarding and training programs for employees and candidates. Full Potential Solutions focuses on delivering operational support and customer-facing services to clients while emphasizing employee development and scalable hiring processes.
• Implement conversational flows in Conversational AI platforms • Support iterative Conversational NLU/NLP design and use data to recommend improvements across multiple releases • Define data needed for comprehensive metrics measuring application performance • Understand data structures that provide information to chatbot applications • Participate actively and constructively in Agile team meetings and application reviews • Work directly with business, product, and engineering leaders across the organization • Grow knowledge of Conversational AI principles and support applications throughout their lifecycle • Analyze complex technical issues and collaborate with teams and stakeholders • Stay updated with the latest features, technologies, and industry trends
• 8-12 years of relevant software development experience • Experience implementing conversational flows in Conversational AI platforms such as Cognigy, Yellow.AI, Kore.AI, Lex, LUIS, Google Dialogflow, and IBM Watson • Strong experience in Node.js or Python programming • Experience with API integrations, handling complex logic, code optimization, and impact analysis • Experience supporting iterative Conversational NLU/NLP design • Ability to use data to recommend improvements across multiple releases • Ability to define data needed for comprehensive application performance metrics • Understanding of data structures that provide information to chatbot applications • Certified in any conversational AI platform, including Cognigy, Yellow.AI, Kore.AI, Lex, LUIS, Google Dialogflow, or IBM Watson • Proficiency analyzing complex technical issues and collaborating with teams and stakeholders • Commitment to continuous learning and staying updated with the latest features, technologies, and industry trends • Experience with Agile software development methodologies • Experience working in Agile teams for iterative development • Proficiency using project management tools such as JIRA for issue tracking and team collaboration • Willingness to work from 2 pm to 11 pm IST
• Competitive suite of benefits • Lucrative compensation program • Medical benefits • Dental benefits • Vision benefits • Opportunity for high-potential career growth with a fast-growing company
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