Support Engineer

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Full Potential Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Full Potential Solutions is a global business process outsourcing and customer experience company that provides operations, customer retention, pre-sales, customer protection, and conversational AI design services. The company operates multiple locations including Bogotá, Manila, Davao and Pune and offers structured hiring, onboarding and training programs for employees and candidates. Full Potential Solutions focuses on delivering operational support and customer-facing services to clients while emphasizing employee development and scalable hiring processes.

📋 Description

• Serve as a technical resource for enterprise customers requiring SaaS product configuration support, troubleshooting assistance, and technical guidance. • Maintain professional and responsive communication while managing customer expectations and timelines. • Configure and support complex workflows, integrations, and customer-specific requirements within SaaS platforms utilizing PHP scripting, SQL queries, database analysis, and Adobe-related technologies where applicable. • Operate with a strong sense of urgency to support customer and implementation-related requests within tight delivery timelines. • Investigate and resolve technical issues related to system configurations, integrations, application behavior, and data discrepancies. • Work closely with Support, Engineering, Product, Project Management, and Implementation teams to support enterprise deployments, customer onboarding activities, and ongoing operational requests. • Document customer configurations, troubleshooting procedures, resolutions, and process improvements to support operational consistency and internal knowledge transfer.

🎯 Requirements

• Proven experience in a Support Engineer, Application Support, or Technical Support role within an enterprise SaaS environment. • Strong working knowledge of PHP, SQL, and Adobe technologies. • Experience supporting and configuring SaaS platforms in enterprise customer environments. • Ability to troubleshoot complex technical and configuration-related issues independently. • Experience managing high-priority requests with aggressive turnaround expectations. • Strong analytical, organizational, and problem-solving skills. • Excellent written and verbal communication skills. • Ability to work independently while collaborating effectively across cross-functional teams. • Familiarity with ticketing systems, support operations, and technical documentation best practices.

🏖️ Benefits

• Lucrative compensation program • Medical benefits • Dental benefits • Vision benefits • High-potential career growth opportunities