Manager – Payment Operations

🔥 8 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $105k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Fullbay

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🚗 Transport

💰 Venture Round on 2019-05

SaaS • Enterprise • Transport

Fullbay is a comprehensive software solution designed specifically for diesel repair shops and other heavy-duty repair operations. The company offers a range of tools to streamline various aspects of shop management, including estimates and invoices, service order workflow, inventory management, and customer communication. Fullbay integrates with accounting systems for seamless bookkeeping and supports two-way texting between customers and shops. It also provides specialized repair software for fleet maintenance, mobile operations, and specific industries such as agricultural and emergency vehicles. With features like reporting, MOTOR integration for repairs, and secure cloud-based data, Fullbay aims to maximize shop efficiency and enhance profitability while contributing to safer roads.

📋 Description

• Ensure execution across the Payments lifecycle (onboarding, activation, processing, expansion) • Drive clean handoffs between Payments Account Executives (PAEs), Onboarders and Payments Account Managers (PAMs) and CSMs • Identify where execution breaks down and ensure ownership is clear and work is progressing • Track execution of key workstreams and ensure teams are moving forward • Clarify ownership, remove ambiguity, and ensure follow-through across teams • Build and refine cross-functional workflows that enable consistent execution for payment initiatives • Identify recurring operational issues and implement fixes at the root cause • Partner with Product, Engineering, and RevOps to improve systems not just manage around them • Reduce reliance on manual coordination by improving underlying processes • Identify patterns in operational issues impacting onboarding, processing, or customer experience • Ensure issues are routed to the correct owners rather than becoming a central escalation point • Drive follow-through until issues are resolved and underlying causes are addressed • Implement changes that prevent repeat issues • Support PAE and PAM teams by improving operational workflows that impact onboarding, activation and GMV • Reduce friction in underwriting, activation, and processing flows • Ensure Revenue teams have clear processes and visibility into operational status • Coordinate with partners such as Stripe when issues impact execution • Monitor and make recommendations to improve key Payments operational metrics, including but not limited to: Time-to-activation, authorization, decline rates and payment failure trends • Identify where revenue leakage may be occurring and make recommendations for change • Identify trends and implement improvements that increase reliability and efficiency • Continuously improve how Payments operates as a system

🎯 Requirements

• 5+ years experience in operations, payments, or cross-functional execution roles • Experience working with SaaS or payments systems (Stripe or similar preferred) • Experience working cross-functionally with Product, Engineering, and Revenue teams