Technical Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇮🇱 Israel – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fullpath

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🚘 Automotive

Consulting • Marketing • Automotive

Fullpath is a customer data platform (CDP) specifically designed for automotive dealerships. It unifies and activates first-party data to enhance marketing and sales efforts through AI-driven insights and automation. The platform enables dealers to create personalized marketing campaigns, optimize customer engagement, and improve sales performance by providing a comprehensive view of shopper journeys.

📋 Description

• Provide high quality customer support to Fullpath’s customers • Demonstrate customer service via inbound/outbound phone, email, and internal chats • Troubleshoot, manage, and resolve technical issue tickets using Salesforce and Atlassian • Act as the communication point between clients, partners, engineering, and internal support teams • Triage, prioritize, and drive open cases in the US queue during Israel working hours • Manage high-pressure critical alerts and outages • Collaborate with US teams and Israel support engineers to solve technical product issues • Resolve complex technical escalations and drive process improvements • Architect advanced internal resources and documentation for systemic issue resolution • Perform additional technical tasks on customers’ accounts

🎯 Requirements

• At least 1-year of experience in troubleshooting for SaaS products • At least 1-year of experience working with Tier 1 Lead /Tier 2 support • Excellent English verbal and written communication skills • Ability to build and lead strategic relationships with Engineering, Product, and R&D • Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.) • Strong operational skills to manage queue flow, prioritize urgent cases, and support global team resolution • Basic to intermediate understanding of SQL • Practical experience with Chrome Developer Tools and testing APIs (e.g., Postman) • Familiarity with Windows, Mac, and Linux • Familiarity with scripting (e.g., Python, Bash) and languages such as JavaScript or Python • Hands-on experience or familiarity with monitoring tools (e.g., Grafana, DataDog, Splunk, New Relic) • Service-oriented approach with strong client-focused skill • Team player with collaborative work style • Excellent time management and organizational skills • Experience in SEO/SEM (e.g., Google Adwords, Facebook ads, Bing ads) is a strong advantage

🏖️ Benefits

• Learning and growth opportunities within a fast-paced tech startup environment • Wolt+ and lots of yummy office treats • Direct partnership with the C Level leadership team, with exposure, ownership, and visibility from day one