Delivery Lead

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Full Scale

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

☁️ SaaS

🏢 Enterprise

Consulting • SaaS • Enterprise

Full Scale is a staff augmentation company that focuses on providing exceptional tech talent to businesses across various industries. Founded by Matt Watson, a seasoned tech entrepreneur, Full Scale has partnered with over 200 tech companies since its inception, offering top-notch services while fostering a positive work environment for its employees. The company's commitment to corporate social responsibility is evident in its engagement in community outreach, environmental sustainability, and educational initiatives.

📋 Description

• Join one of the Philippines' fastest-growing tech companies! • Lead one of our long-standing client engagements in the nonprofit SaaS space. • You will own the backlog, own quality, and own resourcing decisions for a small engineering team supporting three production applications (CRM web, CRM mobile, and a mobile volunteer management app). • Own backlog prioritization, triage, and release sign-off across web and mobile applications. • Establish and enforce a definition of done — code review, test coverage, and QA sign-off — before anything ships to production. • Maintain and report a monthly scorecard covering backlog throughput, hotfix rate, defect trend, and quick wins shipped. • Make staffing decisions for the team, including identifying underperformance and initiating replacements, without needing client sign-off on every swap. • Assess the team's technical coverage (CRM web, Xamarin/.NET MAUI mobile, native iOS/Android) and flag or resource gaps as they surface. • Run weekly reviews with the client during ramp, transitioning to escalation only reporting as the team matures. • Identify issues early, propose solutions, and make decisions within agreed authority — proactively communicating scorecard results, delivery risks, and resourcing changes. • Coordinate with Full Scale account leadership on staffing, rates, and contract structure as the account evolves. • Champion modern engineering practices — including AI-assisted coding, automation, and agentic workflows — and pilot tools like Claude Code for low-complexity bug fixes. • Protect and grow the team's institutional and domain knowledge rather than treating members as interchangeable.

🎯 Requirements

• Senior-level engineering or technical delivery background with direct experience owning production quality outcomes — not just completing assigned tickets. • 8+ years of experience in software engineering, technical delivery, or engineering management roles. • Hands-on experience leading a small-to-mid-sized development team, ideally within a distributed or offshore staff-augmentation environment. • Track record managing a sizable, long-standing backlog and driving it down systematically. • Comfortable being the single accountable escalation point for a demanding, detail-oriented US-based client. • Working knowledge of CRM or SaaS web and mobile app maintenance. • Strong written and spoken English; able to run client-facing status meetings independently. • Prior experience making resourcing and personnel decisions, including performance management and replacement calls. • Experience with, or strong interest in, AI-assisted or agentic engineering workflows (e.g., Claude Code) for automating routine bug fixes is a strong plus. • Exposure to Xamarin/.NET MAUI and native iOS/Android is a plus. • Experience in nonprofit, donor-management, or fundraising software is a plus.

🏖️ Benefits

• Fully remote – work from anywhere in the Philippines. • Senior-level role with real decision-making authority over backlog, quality, and resourcing. • Opportunity to lead a tenured engineering team and shape how the engagement operates long-term. • Exposure to modern engineering practices including AI-assisted coding and agentic workflows. • Collaborative, high-performing engineering culture with strong Full Scale account support. • A team environment that values accountability, impact, and continuous improvement.