Learner Experience Manager

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🕒 April 10

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Full Stack Academy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

📚 Education

Education

Full Stack Academy is a renowned institution that offers a variety of tech bootcamps to equip students with skills in software engineering, cybersecurity, data analytics, and artificial intelligence. The academy provides full-time and part-time programs tailored to meet the needs of individuals seeking a career in tech. With a commitment to inclusion and personal growth, Full Stack Academy supports students with career success resources and has a strong network of partners interested in hiring its graduates, such as Google, Amazon, and Facebook. The academy is known for its intensive, hands-on learning environment and offers courses that are suitable for beginners and experienced learners alike.

📋 Description

• Oversee the end to end learner experience for 10+ cohorts and 200+ learners in total, driving exceptional learner satisfaction and graduation rates • Act as a strategic consultant and point of escalation to troubleshoot course & technical content-related needs for instructors, teaching assistants and learners. • Manage and track information across multiple platforms to monitor and report on success and noteworthy themes related to NPS, retention, and instructor hours • Manage the cohort instructional team (Instructors and Teaching Assistants) • Lead regular communication with cohort instructional team members to align expectations, celebrate learner progress, and address concern areas • Address cohort instructional team scheduling needs • Strategically gather and analyze feedback from instructional team members and students to drive continuous improvement of the learning experience. • Facilitate team sync meetings with notes about student progress, concerns, and celebrations. • Communicate with learners to align on progress and expectations, celebrate milestones, and address concern areas. • Manage classroom satisfaction, measure student engagement, and guide/coach students to ensure they graduate career-ready • Manage withdrawal/transfer of students • Manage escalations and respond to learner queries with appropriate resolution • Meet with learners 1 on 1 to discuss concerns or feedback on their experience • Proactively address and provide immediate assistance to escalated learner concerns over Slack and during live sessions • Retain learners using coaching and motivational skills • Liaise with the enrollment and curriculum teams to: • Assure learner expectations are clear and any adjustments needed during onboarding are proactively communicated • Leverage feedback data (NPS/CSAT) to identify opportunities with the curriculum and overall learning experience

🎯 Requirements

• Post secondary education in tech or education field • A passion for the tech and education industries. • Motivation to impact lives through upskilling and career mobility • 1+ years of experience in education, teaching, instructional coaching, academic operations or learning and development • Experience working in a growth environment and being comfortable with a dynamic role and set of responsibilities • Great attention to detail and project management skills • The ability to operate and execute independently while collaborating virtually with internal teams and leadership to get the support you need to drive success • A track record of delivering outstanding customer and stakeholder satisfaction • A magnetic personality combined with a positive attitude and professionalism • Experience managing others a plus • 1+ year experience in a technical role - web development, data analytics, AIML or cybersecurity • Experience using learning management systems

🏖️ Benefits

• Compensation & Benefits: • The on-target earnings (OTE) range for this role is $50,000 to $55,000 per year, plus benefits.