Customer Support Analyst

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November 7

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Fullsteam

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Fintech • SaaS • B2B

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

1001 - 5000 employees

💳 Fintech

☁️ SaaS

🤝 B2B

📋 Description

• Respond to product functionality and technical support requests from enterprise business clients in a timely and professional manner. • Assist customers with application support needs, offering guidance on functionality, configuration, and workflow recommendations. • Troubleshoot and identify causes of user issues; recommend solutions and collaborate with engineering teams as needed. • Provide feedback to the product development team on product enhancements and improvements. • Identify and recommend process improvements to enhance the customer experience. • Manage customer inquiries through the ticketing queue and live calls promptly.

🎯 Requirements

• Minimum bachelor's degree preferred. • Minimum of 3 years of experience in a medical office or related field. • Strong written and verbal communication skills. • Proven ability to troubleshoot and resolve user issues effectively. • Previous medical office experience (3+ years preferred).

🏖️ Benefits

• Health insurance • 401(k) retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities • Wellness programs