Production Specialist

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News Revenue Hub

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🤝 Non-profit

📱 Media

☁️ SaaS

Non-profit • Media • SaaS

News Revenue Hub is a nonprofit organization that helps newsrooms raise funds through its innovative platforms and expert consulting services. As a specialist in providing sustainable revenue solutions to both nonprofit and for-profit news organizations, it offers tools like the News Revenue Engine, designed for frictionless payment processing and integrated fundraising best practices. The company is mission-driven, prioritizing the needs of its clients over shareholders, and has successfully raised over $100 million for newsrooms globally. With a focus on boosting readership revenue, News Revenue Hub is dedicated to driving significant revenue growth for its clients, leveraging a team of seasoned experts from leading media organizations.

📋 Description

• Production work tied to Hub services, primarily building standalone emails and automations in Mailchimp, Beehiiv, Active Campaign, and potentially other ESPs • Reviewing email builds made by others to ensure segmentation is correct and will lead to intended and positive outcomes for clients • Maintaining or creating documentation tied to your areas of work, both internally for colleagues and externally for clients to help them grow their own expertise • Managing multiple projects or client needs at once, and being able to prioritize accordingly based on urgency and scope • Working with Services team members and colleagues across the company to respond to customer service requests related to email production in accordance with client contracts • Managing deadlines of short-term and long-term projects to keep client newsrooms’ fundraising campaigns on schedule • Testing or troubleshooting ESP features like segmentation and template formatting during the production process • Earning the trust of Hub clients and becoming a valued member of their team by delivering support in a timely and accurate manner, communicating clearly and effectively, and understanding their needs • Sharing challenges and learnings with colleagues and helping adapt services accordingly • Occasionally, other types of production work tied to client needs and services such as reports or slide deck creation.

🎯 Requirements

• Demonstrated experience working in email marketing, newsletter or email production work, or other related area(s) that would transfer to this role • Experience working with multiple email service providers (ESPs) is preferred, particularly Mailchimp, Active Campaign, and Beehiiv • Experience with running and analyzing A/B tests for emails • Knowledge of related elements of email marketing to aid with troubleshooting and client support, including deliverability, reputation, and email analytics • Excellent interpersonal and problem-solving skills. Ability to adapt to new situations, solve problems on the fly, and communicate with those around you. • The ability to self-motivate, self-manage, and work remotely. • Experience working in a newsroom environment or a background in or passion for journalism is a plus • Basic knowledge of HTML/CSS a plus • Copyediting skills a plus