Fundraise Up
Charity • Fintech • SaaS
Fundraise Up is a digital platform that revolutionizes the way nonprofits conduct online fundraising. It offers a suite of tools designed to enhance donor engagement and boost conversion rates, including optimized campaign pages, a checkout system, and pre-built UI components. Fundraise Up supports global fundraising with multi-language capabilities and provides comprehensive security features to protect both donor data and the fundraising process. It integrates seamlessly with various platforms and uses artificial intelligence to personalize the donation experience. Its mission is to maximize donations for causes worldwide through innovative technology and strategic partnerships with nonprofits.
IT Support Engineer
November 12
🗣️🇷🇺 Russian Required
Fundraise Up
Charity • Fintech • SaaS
Fundraise Up is a digital platform that revolutionizes the way nonprofits conduct online fundraising. It offers a suite of tools designed to enhance donor engagement and boost conversion rates, including optimized campaign pages, a checkout system, and pre-built UI components. Fundraise Up supports global fundraising with multi-language capabilities and provides comprehensive security features to protect both donor data and the fundraising process. It integrates seamlessly with various platforms and uses artificial intelligence to personalize the donation experience. Its mission is to maximize donations for causes worldwide through innovative technology and strategic partnerships with nonprofits.
📋 Description
• Employee support (L1): Resolve day-to-day requests (access, permissions, app issues, Zoom performance, macOS basics). • Collaboration & escalation: Partner with People Ops, Dev Ops, Finance, and t; escalate non-L1 issues with clear context. • Documentation: Maintain concise runbooks and FAQs in Notion; turn solved tickets into articles. • Asset inventory: Track assignments, movements, and returns of equipment. • Onboarding: Prepare Macs, pre-provision accounts, set apps, profiles, bookmarks, avatars, and asset status update. • Offboarding: Revoke/adjust access, mail routing, device wipe & return checklist. • Access & security: Enforce least-privilege, group membership hygiene, basic audit readiness in collaboration with Security/People Ops. • Automation: Support simple automations (Zapier, MDM policies, small scripts) to reduce manual steps.
🎯 Requirements
• Language: Russian native, Fluent English (written & spoken). • Experience: 1–3+ years in internal IT support/helpdesk. • Platform: MacOS user support & basics of performance troubleshooting (Activity Monitor, storage, updates, network). • Ticketing & remote help: Jira (or similar), Asana (or similar), TeamViewer (or similar). • SaaS admin (working level): Google Workspace/Admin, Slack, Notion, Front, Zoom. • Device & identity: Mosyle (or other MDM). • Security mindset: Least-privilege, respect for process & data privacy. • Ways of working: Service-first, empathetic, clear communicator; reliable, organized, and detail-oriented; able to follow runbooks and improve them.
🏖️ Benefits
• 30 days off. • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. • English learning courses (50% reimbursement, up to $1,000 annually). • Relevant professional education (50% reimbursement, up to $1,500 annually). • Gym or swimming pool (50% reimbursement, up to $500 annually). • Coworking (up to $250 monthly). • Remote working.
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