Product Manager, Billing

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Fundraise Up

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤲 Charity

💳 Fintech

☁️ SaaS

Charity • Fintech • SaaS

Fundraise Up is a digital platform that revolutionizes the way nonprofits conduct online fundraising. It offers a suite of tools designed to enhance donor engagement and boost conversion rates, including optimized campaign pages, a checkout system, and pre-built UI components. Fundraise Up supports global fundraising with multi-language capabilities and provides comprehensive security features to protect both donor data and the fundraising process. It integrates seamlessly with various platforms and uses artificial intelligence to personalize the donation experience. Its mission is to maximize donations for causes worldwide through innovative technology and strategic partnerships with nonprofits.

📋 Description

• Own the Billing product area roadmap, outcomes, and prioritization; define quarterly goals and success metrics. • Partner with Engineering to deliver resilient billing systems (accuracy, idempotency, retries, monitoring, incident response, and clear ownership boundaries). • Improve revenue protection and customer experience via dunning, failed payment recovery, refunds, and dispute/chargeback-related flows (as applicable). • Define and maintain billing domain documentation: data model, event flows, edge cases, and operational run-books. • Run discovery with internal teams (GTM & Product Analyst) and customers to uncover pain points and opportunities; turn insights into clear PRDs and delivery plans. • Establish and track core Billing KPIs (e.g., failed payment rate, recovery rate). • Drive antifraud strategy execution: define priorities and success metrics; partner with Eng/Data to ship realtime protections, monitoring/alerting, and fraud-response capabilities, and continuously improve rules based on observed patterns.

🎯 Requirements

• 4–7 years of product management experience with at least 1–2 years owning a technically complex domain. • Strong understanding of payment processing, payouts, fee models, refunds/chargebacks, multi-processor setups, and reconciliation. • Proven ability to work with engineers on backend/system design trade-offs and to ship reliable platform capabilities. • Comfort with data: defining metrics, building a measurement plan, and using analysis to prioritize and evaluate impact. • Clear written communication and structured thinking; can turn ambiguity into executable plans. • High ownership, high discipline, and strong cross-functional collaboration. • Nice To Have: experience with payment processors (Stripe Payments, PayPal, etc.) and/or financial systems integrations, experience in B2B SaaS pricing & packaging or self-serve account management, familiarity with audit/compliance requirements impacting billing (SOX readiness, SOC2 implications, etc.), experience reducing billing-related support contacts through product + tooling.

🏖️ Benefits

• Private medical insurance for the employee and their family • 23 paid vacation days per year • 11 paid public holidays per year • 5 company-paid sick leave days • English learning courses. • Relevant professional education. • Gym or swimming pool. • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. • Co-working. • Remote working.