Product Operations Manager

November 12

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Fundraise Up

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Charity • Fintech • SaaS

Fundraise Up is a digital platform that revolutionizes the way nonprofits conduct online fundraising. It offers a suite of tools designed to enhance donor engagement and boost conversion rates, including optimized campaign pages, a checkout system, and pre-built UI components. Fundraise Up supports global fundraising with multi-language capabilities and provides comprehensive security features to protect both donor data and the fundraising process. It integrates seamlessly with various platforms and uses artificial intelligence to personalize the donation experience. Its mission is to maximize donations for causes worldwide through innovative technology and strategic partnerships with nonprofits.

51 - 200 employees

🤲 Charity

💳 Fintech

☁️ SaaS

📋 Description

• Oversee team processes and handle tasks related to the creation and tracking of global and local roadmaps, issue escalation, and research activities (planning, prioritization, adherence to timelines). Support PO/PM during the discovery phase to ensure deadlines and estimates are met. Overall, take ownership of the team’s operational processes. • Set up and continuously improve internal workflows while supporting PO/PMs in planning, maintaining documentation, and tracking project statuses. Work closely with the GPM, PO, and VP of Product to analyze and optimize processes and implement necessary changes. Ensure backlog quality, train teams on best practices, configure tools for backlog management and requirements gathering, and develop materials such as guides and checklists for new initiatives. • Collect and publish key product metrics from teams, including data on progress, risks, and delays. Prepare regular reports for management and stakeholders, implement process metrics analysis, gather feedback from teams, and identify bottlenecks. • Ensure visibility of communications and task statuses by managing dependencies across products and teams, escalating critical issues, and maintaining effective collaboration between PO, PM, designers, analysts, and developers. Support user interview organization, cross-team initiatives, and coordination with GTM teams. • Facilitate timely issue escalation, lead team meetings, participate in planning and resource allocation to ensure roadmap commitments are met, and help maintain operational alignment across all product teams.

🎯 Requirements

• 5+ years of experience in project management within product teams • You are skilled at working with a variety of stakeholders and managing multiple parallel tasks effectively. You know how to design, implement, and scale processes within teams, monitor performance metrics, analyze issues, and propose improvements. • You understand how to work with key product and development performance indicators, identify bottlenecks, and suggest data-driven solutions for process optimization. • You have a solid understanding of how software development works. Ideally, you have prior experience as a developer before transitioning into product or project management. • You have strong verbal and written English skills, allowing you to communicate effectively with the English-speaking part of the team and ensure mutual understanding.

🏖️ Benefits

• 31 days off • 100% paid telemedicine plan • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. • English learning courses • Relevant professional education • Gym or swimming pool • Co-working • Remote working.