Senior Product Manager, OX Retention – Expansion

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Fundraise Up

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤲 Charity

💳 Fintech

☁️ SaaS

Charity • Fintech • SaaS

Fundraise Up is a digital platform that revolutionizes the way nonprofits conduct online fundraising. It offers a suite of tools designed to enhance donor engagement and boost conversion rates, including optimized campaign pages, a checkout system, and pre-built UI components. Fundraise Up supports global fundraising with multi-language capabilities and provides comprehensive security features to protect both donor data and the fundraising process. It integrates seamlessly with various platforms and uses artificial intelligence to personalize the donation experience. Its mission is to maximize donations for causes worldwide through innovative technology and strategic partnerships with nonprofits.

📋 Description

• Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact. • Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery. • Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations. • Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product. • Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes. • Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering.

🎯 Requirements

• 5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environments • Experience operating at a Senior+ level of scope and influence • Strong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challenges • Proven ability to design and execute cross-functional growth initiatives • Strong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generation • Experience working with customer lifecycle, retention, activation, or expansion motions • Ability to size opportunities and prioritize initiatives by business impact • Experience collaborating with Customer Success, GTM, PMM, and Product organizations • Comfort working with AI/ML-enabled products or data-driven personalization • Strong stakeholder management and influence skills • Fluent English (C1+).

🏖️ Benefits

• 31 days off • 100% paid telemedicine plan • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. • English learning courses (50% reimbursement, up to $1,000 annually). • Relevant professional education (100% reimbursement, up to $1,500 annually). • Gym or swimming pool (50% reimbursement, up to $500 annually). • Co-working (up to $250 monthly). • Remote working.