
51 - 200 employees
🤲 Charity
💳 Fintech
☁️ SaaS
Charity • Fintech • SaaS
Fundraise Up is a digital platform that revolutionizes the way nonprofits conduct online fundraising. It offers a suite of tools designed to enhance donor engagement and boost conversion rates, including optimized campaign pages, a checkout system, and pre-built UI components. Fundraise Up supports global fundraising with multi-language capabilities and provides comprehensive security features to protect both donor data and the fundraising process. It integrates seamlessly with various platforms and uses artificial intelligence to personalize the donation experience. Its mission is to maximize donations for causes worldwide through innovative technology and strategic partnerships with nonprofits.
🔥 0 minutes ago
🇦🇲 Armenia – Remote
💵 €40k - €62.4k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔬 UX Researcher
👻 Ghost score 21%
🗣️🇷🇺 Russian Required
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51 - 200 employees
🤲 Charity
💳 Fintech
☁️ SaaS
Charity • Fintech • SaaS
Fundraise Up is a digital platform that revolutionizes the way nonprofits conduct online fundraising. It offers a suite of tools designed to enhance donor engagement and boost conversion rates, including optimized campaign pages, a checkout system, and pre-built UI components. Fundraise Up supports global fundraising with multi-language capabilities and provides comprehensive security features to protect both donor data and the fundraising process. It integrates seamlessly with various platforms and uses artificial intelligence to personalize the donation experience. Its mission is to maximize donations for causes worldwide through innovative technology and strategic partnerships with nonprofits.
• Act as a UX Research evangelist and change agent by identifying opportunities, coaching colleagues, and launching initiatives. • Own and grow the UX Research practice within the Design team. • Build pragmatic research processes, enable designers to run suitable studies independently, and establish quality guardrails. • Lead high-impact research end-to-end: intake, methodology, conducting research, analysis, synthesis, presentation, and action follow-up. • Select appropriate research methods, including interviews, usability tests, concept tests, surveys, desk research, and competitive scans. • Independently manage tools, data access, participant scheduling, session logistics, note-taking, and documentation. • Collaborate with Product Analytics to connect quantitative and qualitative evidence. • Experiment with moderated, unmoderated, and AI-enabled research methods. • Represent user needs and constraints in product decisions. • Serve as the dedicated UX Research expert within the Research Team while collaborating with Product, Design, Marketing, and Analytics teams.
• Proven experience running research end-to-end with high ownership. • Experience working across both B2C and B2B products and audiences. • Fluent English — all participants are English-speaking; you moderate and present in English. • Regularly collect input from Sales, CS, Support, Marketing, Analytics and turn it into testable research questions. • High research quality bar: correct research methods, structured methodology, predictable timelines, ethical practice. • Use recruiting platforms and handle logistics yourself: access, scheduling, confirmations, tool setup, etc. • Use AI tools to speed up ops and synthesis while keeping human judgment and methodological rigor. • Already using AI meaningfully in your work; Fundraise Up will not teach you how to use AI. • Maintain a research radar across internal learnings, market/competitor moves, and high-signal UX/product sources. • Exceptional empathy, respect, sensitivity, and high ethical standards when working with participants. • Fluent Russian and English. • NN/g certifications, academic/scientific research background, PostHog/Tableau, Productboard, and mentoring/teaching are strong pluses, not required.
• 31 days off • 100% paid telemedicine plan • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace. • English learning courses • Relevant professional education • Gym or swimming pool • Co-working • Remote working • Equity options
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