Manager, Voice Provisioning

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November 15

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Fusion Connect

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Telecommunications • Technology • Enterprise

Fusion Connect is a leading provider of managed communication services, specializing in solutions that enhance connectivity and collaboration for businesses. The company offers a wide range of services, including managed networks, SD-WAN, broadband and dedicated internet access, and unified communications & collaboration platforms like VoIP and UCaaS. Fusion Connect also provides Microsoft Teams calling services, SIP trunks, and solutions for replacing legacy phone systems. With a commitment to customer satisfaction and service reliability, Fusion Connect has been helping businesses modernize their communication infrastructure for over two decades. The company emphasizes leveraging Microsoft 365 to help clients maximize their technology investments.

501 - 1000 employees

📡 Telecommunications

🏢 Enterprise

📋 Description

• Overseeing the team’s daily operations and order management for voice services. • Ensuring completion and accuracy of customer orders, coordinating with internal teams for any changes. • Monitoring order progress and proactively resolving customer inquiries, including developing and tracking appropriate KPIs. • Providing backup provisioning support for team members. • Creating and improving reports for service delivery and pipeline management. • Managing team performance, attendance, compliance, and minimizing customer impact from outages. • Leading and motivating the team to meet organizational goals. • Handling customer communications and escalating issues as needed. • Driving process improvements and fostering strong interdepartmental relationships. • Supporting cross-functional projects and identifying solutions for service needs. • Building a positive, empowered team environment.

🎯 Requirements

• Strong leadership, communication, analytical, and decision-making skills. • Proven ability to deliver results and influence across teams. • Solid technical and industry knowledge. • Excellent organizational and interpersonal skills. • Ability to thrive in a fast-paced, changing environment.

🏖️ Benefits

• Fusion Connect is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.