Project Manager

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November 15

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Fusion Connect

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Telecommunications • Technology • Enterprise

Fusion Connect is a leading provider of managed communication services, specializing in solutions that enhance connectivity and collaboration for businesses. The company offers a wide range of services, including managed networks, SD-WAN, broadband and dedicated internet access, and unified communications & collaboration platforms like VoIP and UCaaS. Fusion Connect also provides Microsoft Teams calling services, SIP trunks, and solutions for replacing legacy phone systems. With a commitment to customer satisfaction and service reliability, Fusion Connect has been helping businesses modernize their communication infrastructure for over two decades. The company emphasizes leveraging Microsoft 365 to help clients maximize their technology investments.

501 - 1000 employees

📡 Telecommunications

🏢 Enterprise

📋 Description

• Participate as a Project Manager in a Cost Savings, Service Delivery and Implementation group. • Responsible for attainment of all targets: on-time, on-budget delivery of telco circuits, disconnected circuits, managed services and provisioned equipment. • Manage large scale projects, kickoff meetings, customer conference calls, resources (contractors, vendors, partner carriers, people) and budgets. • Meet company customer satisfaction metrics. • Manage tasks, define goals, design plans, budgets, schedules, milestones, get approvals from department heads. • Design, Generate and distribute reports on project timelines, monitor KPIs and SLAs. • Update all customers regarding implementation milestones. • Manage service delivery projects by communicating with service providers, customers and internal departments to ensure timely and accurate service delivery. • Communicate progress to internal and external regarding service delivery due date, services, billing or other issues. • Manage day-to-day deliverables. • Update project management applications, and databases. • Analyze and evaluate service delivery performance.

🎯 Requirements

• Bachelor’s Degree or equivalent experience preferred. • Four or more years of experience in project management, post-sales account management, provisioning, circuit design or similar function at a Network Services Provider (carrier, telco, CLEC) essential • Four or more years of experience with several of the following network services: SD-WAN, Connectivity and Access, Unified Communications, Microsoft Teams Calling Services and Contact Center as a Service. • Project Management Professional (PMP/P.M.P.) certification preferred. • Technical knowledge in data network services is a plus. • Strong productivity tools skills (MS-Office suite, incl. Visio, Excel, MS Outlook, and Word) • Strong time management skills.

🏖️ Benefits

• Health insurance • Paid time off • Flexible working arrangements • Professional development