Technical Product Business Analyst, LATAM

🕒 February 17

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fusionSpan

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

☁️ SaaS

🏢 Enterprise

🤝 Non-profit

SaaS • Enterprise • Non-profit

fusionSpan is a strategic consulting firm specializing in technology solutions for nonprofit and membership organizations. They offer a comprehensive suite of services including Salesforce implementations, managed services, and digital experience design. The company assists organizations in selecting technology to meet their needs, provides ongoing support and training, and utilizes fusionConnect, a cloud-based Integration Platform as a Service (iPaaS), to streamline integrations. As a Certified Salesforce Implementation Partner, fusionSpan leverages its expertise to maximize client engagement and operational efficiency.

📋 Description

• Conduct comprehensive business and technical analysis across all Innovation Lab products • Translate approved product direction into clear functional and technical requirements • Support product build efforts by clarifying requirements and validating completed work • Serve as a primary owner for Product Support inquiries • Identify recurring support patterns and usage gaps, translating them into actionable recommendations for product enhancements • Create and maintain product documentation • Collaborate with Architects and Engineering to validate feasibility, dependencies, and solution approaches • Provide training and guidance to internal teams and customers • Facilitate communication across cross-functional teams • Engage in integration and solution-design discussions for complex features • Uphold Innovation Lab standards for analysis, documentation, and support • Coordinate with data and reporting resources to define and validate data requirements • Provide insights and recommendations to product leadership based on customer feedback.

🎯 Requirements

• 3+ years of experience in a Business Analyst or Technical BA role within a SaaS, consulting, or enterprise technology environment • 3+ years of experience supporting technology or platform implementation projects • Demonstrated ability to independently lead requirements gathering and solution definition • Proven success crafting clear, scalable product solutions • Hands-on experience with Salesforce implementations or administration • Advanced knowledge of Flows, Permission Sets, and Data Modeling • Deep understanding of the Software Development Life Cycle in an Agile environment using Jira and Confluence • Experience assessing UI for readability and usability • Experience performing administrative tasks including custom object creation, flows, data migration, SOQL queries, report generation, dashboard creation, platform maintenance, and installing managed packages • Strong analytical, documentation, and communication skills • Demonstrated ability to perform gap analysis between out-of-the-box Salesforce functionality and custom product requirements • Experience partnering with designers to ensure functional requirements align with the Salesforce Lightning Design System (SLDS) for a native look and feel.

🏖️ Benefits

• Remote work options • Training and guidance on product functionality and best practices • Professional development opportunities