Director, Central Operations

🔥 12 hours ago

🏈 Alabama, Arizona, +33 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $153k - $192k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Fuze Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

💊 Pharmaceuticals

SaaS • B2B • Pharmaceuticals

Fuze Health is a technology-led healthcare company that provides integrated pharmacy solutions, clinical services, and data-driven software to healthcare organizations, payers, employers, and life sciences partners. Through its FuzeRx digital pharmacy, Fuze Services clinical programs, and Fuze Technologies platform, it delivers API-powered prescription fulfillment, telehealth, diagnostics and genomics, patient engagement, and analytics to improve access, adherence, early identification of conditions, and outcomes at scale.

📋 Description

• manage a team of patient operations managers • work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance • oversee the performance and growth of the Patient Operations Care team • establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms • lead operational excellence across central fill pharmacy networks and courier delivery operations • establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights • analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles • lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

🎯 Requirements

• 10+ years of progressive leadership experience in pharmacy services, digital health, or health tech sectors • proven track record of managing complex, multi-product patient operations teams within a highly regulated, compliance-intensive environment • mastered the ability to implement new programs and procedures that drive business transformation and organic revenue growth • experience managing omni-channel support (email, text, etc.) • deep understanding of CRM and EMR systems, TPOS a plus • strong organizational planning skills • ability to navigate ambiguity in a rapidly evolving market • excellent communication skills with the ability to convey complex operational data to diverse audiences, including executive stakeholders • preferred: experience building or scaling digital pharmacy or specialty pharmacy infrastructure platforms

🏖️ Benefits

• dental, vision, and multiple group medical plans to choose from • a 401(k) retirement savings plan • group life insurance • accidental death and dismemberment (AD&D) insurance • flexible spending account (FSA) and health savings account (HSA) • commuter benefits • employer-paid short-term (STD) and long-term disability (LTD) insurance • additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program) • flexible vacation time • accrued paid sick time • 10 paid holidays • (2 floating holidays for full time non-exempt employees) • eight weeks of paid parental leave for eligible employees • additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • a Lifestyle Spending Account allowance each month