Member Services Executive

🔥 9 minutes ago

🐊 Florida, Ohio – Remote

🐊 Florida – Remote 🏈 Ohio – Remote

💵 $21 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Executive

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Fuze Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

💊 Pharmaceuticals

SaaS • B2B • Pharmaceuticals

Fuze Health is a technology-led healthcare company that provides integrated pharmacy solutions, clinical services, and data-driven software to healthcare organizations, payers, employers, and life sciences partners. Through its FuzeRx digital pharmacy, Fuze Services clinical programs, and Fuze Technologies platform, it delivers API-powered prescription fulfillment, telehealth, diagnostics and genomics, patient engagement, and analytics to improve access, adherence, early identification of conditions, and outcomes at scale.

📋 Description

• Respond to inbound calls from members seeking support related to the testing process, including help for setting up their online accounts, questions regarding specific tests and how to administer them and inquiries about their test results • Make outbound calls to enroll members in programs • Respond to email inquiries • Complete system documentation to ensure that member records are complete and accurate • Collaborate with the clinical team to ensure that all members receive the applicable clinical support as determined by the program guidelines and operations best practices • Adhere to all client program requirements and guidelines as part of standard operating procedure, make recommendations for program improvements • Test system enhancements and new features to ensure they meet Care Team requirements • Make recommendations for improving standard operating procedures and best practices for the Care Team • Contribute to a positive team environment through collaborative and supportive interactions with all • Meet company objectives by helping out with other special projects or assignments

🎯 Requirements

• Previous experience working in an inbound/outbound call center environment preferably in the healthcare industry • Bachelor's Degree or equivalent work experience • High level of comfort with technology and working knowledge of Google tools • Previous role in tech support a plus • Working knowledge of Amazon Connect platform a plus • Experience using Salesforce • Ability to work independently in a fast paced, high growth, virtual environment • Excellent organizational, written and verbal communication skills • Critical thinking and problem-solving skills • Excellent collaboration skills and ability to work within a team • Natural ability to demonstrate empathy and inherent desire to help others

🏖️ Benefits

• dental, vision, and multiple group medical plans to choose from • 401(k) retirement savings plan • group life insurance • accidental death and dismemberment (AD&D) insurance • flexible spending account (FSA) and health savings account (HSA) • commuter benefits • employer-paid short-term (STD) and long-term disability (LTD) insurance • additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program) • flexible vacation time • accrued paid sick time • 10 paid holidays • 2 floating holidays for full time non-exempt employees • 8 weeks of paid parental leave for eligible employees • additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • a Lifestyle Spending Account allowance each month