ITOM ITAM Business Analyst

Job not on LinkedIn

🔥 56 minutes ago

🇮🇳 India – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FyerX - Your Trusted Marketing Partner

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

📣 Marketing

🤝 B2B

Marketing • B2B

FyerX is a marketing agency based in Bangalore that specializes in helping businesses enhance their digital presence and improve online outcomes through tailored marketing strategies. With a passionate team of marketing experts, FyerX focuses on various aspects of digital marketing including social media marketing, branding, search engine optimization, and influencer marketing. They aim to fuel the growth of purpose-driven brands by developing integrated marketing plans that drive online growth and improve brand visibility.

📋 Description

• Gather, analyze, and document business and functional requirements for ServiceNow ITOM and ITAM initiatives • Collaborate with business stakeholders to understand existing IT operations and asset management processes • Conduct requirement-gathering workshops and stakeholder discussions • Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, and acceptance criteria • Support the implementation, configuration, and enhancement of ServiceNow ITOM and ITAM modules • Analyze business processes, identify gaps, and recommend improvements • Work with ServiceNow developers and architects to translate requirements into functional solutions • Support IT asset lifecycle management processes, including asset tracking and reconciliation • Assist with ITOM-related processes such as discovery, configuration management, and operational visibility • Coordinate User Acceptance Testing (UAT), validate solutions, and document testing outcomes • Support defect tracking, issue resolution, and post-implementation activities • Maintain functional documentation and communicate project updates to stakeholders

🎯 Requirements

• 4+ years of total and relevant experience in ServiceNow ITOM/ITAM business analysis or related ServiceNow functional roles • Strong understanding of ServiceNow IT Operations Management (ITOM) • Good knowledge of ServiceNow IT Asset Management (ITAM) • Experience gathering, analyzing, and documenting business requirements • Ability to translate business needs into functional specifications and user stories • Knowledge of IT operations, IT asset lifecycle management, and related workflows • Experience conducting stakeholder workshops and requirement discussions • Understanding of ServiceNow implementation and enhancement processes • Experience supporting UAT, defect management, and functional validation • Strong analytical, documentation, communication, and problem-solving skills • Ability to collaborate with developers, architects, and business stakeholders • Knowledge of ServiceNow CMDB and Discovery • Familiarity with ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) • Understanding of ITIL and IT Service Management processes • Experience with Agile methodologies, sprint planning, and user story management • Experience working on enterprise ServiceNow transformation projects • Ability to work independently in a remote environment • Strong communication and stakeholder management skills • Ability to coordinate effectively with cross-functional teams • Background verification/compliance requirement is required

🏖️ Benefits

• Fully remote work arrangement • 6-month contract engagement