FYST
51 - 200 employees
Founded 2022
💳 Fintech
🏦 Banking
🤝 B2B
Fintech • Banking • B2B
FYST is a payments partnership and integration specialist that connects regulated acquiring, banking, and fintech providers with regulated and online businesses across multiple jurisdictions. The company delivers hands-on onboarding, technical supervision, implementation, integration, advising, and ongoing relationship management to enable settlements, fund transfers, multi-currency capabilities, and global payment flows. FYST emphasizes working exclusively with regulated partners, tailored partner selection for e-commerce and fintech clients, and dedicated account management throughout the partnership lifecycle.
Technical Support Specialist
🔥 1 minute ago
🗣️🇷🇺 Russian Required
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FYST
51 - 200 employees
Founded 2022
💳 Fintech
🏦 Banking
🤝 B2B
Fintech • Banking • B2B
FYST is a payments partnership and integration specialist that connects regulated acquiring, banking, and fintech providers with regulated and online businesses across multiple jurisdictions. The company delivers hands-on onboarding, technical supervision, implementation, integration, advising, and ongoing relationship management to enable settlements, fund transfers, multi-currency capabilities, and global payment flows. FYST emphasizes working exclusively with regulated partners, tailored partner selection for e-commerce and fintech clients, and dedicated account management throughout the partnership lifecycle.
📋 Description
• Payment System Configuration: сonfigure and maintain payment entities in the gateway (merchants, providers, routing rules, limits). • Manage payment methods activation, routing logic, and transaction limits according to business requirements. • Support onboarding of new merchants from a technical perspective. • Integrations & Testing: set up and test new payment integrations with providers and merchants. • Perform functional testing of payment flows (deposit / withdrawal) and validate transaction processing. Assist with releases of new payment methods and features. • Technical Support (L2): act as Level 2 technical support for the Customer Support team. • Investigate technical issues reported by merchants, providers, or internal teams. Analyze logs, transaction statuses, and system behavior to identify root causes of issues. • Monitoring & Incident Management: monitor alerts and system notifications related to payments and integrations. Participate in incident investigation and resolution. Escalate critical issues to relevant technical teams when necessary. • Product & Process Improvement: identify system bugs and inconsistencies and report them to the product and development teams. • Contribute to improving internal processes, tools, and automation of support workflows. • Provide technical assistance to internal teams (Account Management, Customer Support, Product).
🎯 Requirements
• At least 2+ years of experience in fintech, payment systems, PSP, acquiring, or payment orchestration • Strong understanding of the payment lifecycle (authorization, capture, refunds, chargebacks) • Hands-on experience with payment integrations, gateways, or technical payment operations • Ability to investigate payment issues using logs, API tools (Postman), and basic SQL • Understanding of REST APIs, webhooks, and transaction flows • Experience with L2/L3 technical support or payment operations • Ability to independently troubleshoot incidents and work with engineering/product teams • Strong communication skills and ability to explain technical topics to non-technical teams • Fluent in Russian and good English level
🏖️ Benefits
• Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space! • Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us. • A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do. • Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews. • Remote Work: full flexibility to work remotely from wherever you do your best work. • Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave. • Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage. • Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools. • Coworking Support: dedicated budget for a productive workspace beyond home. • Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best. • Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.
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