Senior Community Specialist

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FYUL

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

☁️ SaaS

🤝 B2B

eCommerce • SaaS • B2B

FYUL is a merged on-demand manufacturing and technology company formed from Printful and Printify that powers brands, creators, and entertainment companies to design, produce, and sell merchandise globally. It provides a technology platform and fulfillment network (including the Snow Commerce end-to-end merchandise solution) that enables businesses to launch and scale merch with on-demand production, fulfillment, and commerce integrations.

📋 Description

• Own the day-to-day management of a large online merchant community • Develop and execute engagement campaigns, events, and initiatives • Foster a welcoming, supportive, and high-value community environment • Encourage member-generated content, peer-to-peer support, and community leadership • Monitor community health metrics and continuously improve engagement • Manage and grow ambassador, advocate, or community leadership programs • Recruit, onboard, and support top community contributors • Create opportunities for members to share expertise and success stories • Build scalable systems that empower community members to contribute • Monitor community sentiment and identify emerging risks • Respond to sensitive conversations with empathy and professionalism • Gather merchant feedback and surface actionable insights • Conduct surveys, interviews, and feedback initiatives • Partner with Product and Support teams to ensure community insights influence decision-making • Help coordinate community communications for launches, updates, and initiatives • Create engaging community content and discussion prompts • Support webinars, workshops, live sessions, and virtual events

🎯 Requirements

• 2+ years of experience in Community Management, Customer Marketing, Customer Success, Social Media, or a related field • Experience managing online communities • Strong written and verbal communication skills • Excellent relationship-building and stakeholder management abilities • Ability to work independently and manage multiple projects simultaneously • Strong problem-solving skills and sound judgment • Comfortable analyzing data and using insights to drive decisions • Experience handling sensitive community conversations and escalations

🏖️ Benefits

• A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done • An opportunity to work remotely • Flexible working hours (start your day as late as 10 AM) • Private health insurance • 2 extra paid days off to focus on your mental or physical well-being • 1 extra paid day off to celebrate a Birthday or any other celebration of your choice • Learning Budget to support your professional development • Access to mentorship, internal meetups, and hackathons, both on-site and online • Exciting team-building events and parties you’ll never forget! • Design and order your own merch using our platforms with an employee discount