Care Navigator, Patient Growth

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Gaia

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

💰 $20M Series A on 2022-02

Healthcare • Consulting • Insurance

Gaia is a company that offers financial solutions specifically tailored for individuals undergoing fertility treatments such as IVF. They provide a flexible payment plan where clients start with a protection fee, and Gaia covers all subsequent treatment costs. Clients only repay for the cycles completed once they have a child. The company emphasizes emotional and personal support, offering members services like counseling and access to a community of experts and other members, alongside their financial plans. Gaia aims to alleviate both the financial burden and the emotional stress of IVF procedures.

📋 Description

• Own and manage a marketing pipeline of U.S.-based Gaia prospects. • Qualify inbound leads and proactively engage new prospects via outbound calls, email, and chat. • Guide top-of-funnel inbound leads to the right Gaia partner clinic, answer their questions, and move them through the funnel. • Convert qualified leads into booked clinic consultations and initial calls with the Member Growth Team. • Hit and exceed weekly and monthly targets across conversion rates, booking volumes, and follow-up SLAs. • Track, document, and report all lead activity in CRM systems to ensure visibility and accuracy. • Partner closely with Marketing & Product to optimize lead quality, conversion rates, and messaging effectiveness. • Collaborate with fertility clinic partners to ensure a seamless handoff from interest to consultation, to diagnostic testing. • Identify new opportunities to expand Gaia’s reach and accelerate pipeline growth.

🎯 Requirements

• Bilingual in English and Spanish (required). • 1+ year of experience in a sales, business development, or lead qualification role (required). • Proven ability to meet or exceed sales targets while maintaining an empathetic, member-first approach. • Experience in healthcare, fertility, or patient engagement (nice to have). • Empathetic communicator who can build trust with people navigating emotional or sensitive decisions. • Self-starter comfortable working in a fast-moving, early-stage environment. • Organized multitasker — capable of managing many active conversations simultaneously. • Based in Latin America with strong written and verbal communication skills.

🏖️ Benefits

• 30+ days of paid annual leave per year