Associate Support Enablement Analyst

🔥 28 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $52M Series E - Gainsight on 2017-05

SaaS • B2B • Enterprise

Gainsight is a SaaS company that provides a unified Customer Success platform and related products to help businesses retain, expand, and drive product adoption with their customers. Its offerings include Gainsight CS (customer success), Product Experience (in-app engagements and analytics), Customer Communities, Skilljar (customer education), and AI-powered agents and services (Staircase AI, Agent Studio, Gainsight MCP) that surface insights and automate customer success workflows. Gainsight positions itself as an enterprise-focused, AI-native solution for post-sales teams, emphasizing retention-as-a-service, integrated customer data, and scalability for CSMs and product teams.

📋 Description

• Provide technical support to customers over phone and email via our ticketing system. • Diagnose and troubleshoot technical issues related to our systems, products, and services and escalate to internal team members when needed. • Document customer interactions using our ticketing system. • Manage customer expectations and serve as a liaison between our clients and internal departments. • Meet SLA response and resolution times by partnering within L1, L2 and L3 Support organizations. • Extensively research and document customer technical issues. • Remain current with company product updates and new features. • Partner with Technical Support team members on various strategic projects when needed.

🎯 Requirements

• Bachelor’s Degree in Computer Science or 1-3 years of related technical experience • Excellent written and verbal communication skills required to explain technical concepts. • Excellent problem-solving, multitasking, and troubleshooting skills. • Experience with Salesforce Apps and Web applications (nice-to-have) • Experience with HTML, CSS, and Javascript (nice-to-have) • Experience with SQL or equivalent (nice-to-have) • Ability to understand database architecture (nice-to-have) • Ability to understand relational databases (nice-to-have)

🏖️ Benefits

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only) • Flexible PTO • 401(k) plan • Dental and vision coverage • Remote work options • Additional benefits include a $10,000 lifetime fertility stipend • Access to coworking spaces around the globe • Dedicated Recharge Holidays - one long weekend each quarter to relax and reset