Senior Renewals Manager

🔥 12 hours ago

🏄 California, Rhode Island, +3 more states – Remote

🏄 California – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $105k - $114k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gainsight is a leader in the field of Customer Success Platforms, recognized in the 2024 Gartner® Magic Quadrant. It offers a comprehensive suite of products designed to enhance customer engagement, drive retention, and expand business growth. Gainsight's platform provides real-time, AI-powered insights across customer interactions, enables digital-led strategies for customer success, and enhances user adoption through in-app engagements and product analytics. The company aims to consolidate customer data, align business teams, and create efficient customer communities. With a focus on scaling customer journeys using AI while maintaining human elements, Gainsight serves a wide range of industries through its customer success management solutions.

📋 Description

• Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts. • Own complex pricing, concession, and restructuring discussions. • Act as an escalation point for stalled or high-risk renewals. • Mentor and coach P3 Renewal Managers. • Partner with CS leadership to align value delivery to renewal outcomes. • Provide structured feedback to RevOps and Product on churn drivers. • Maintain accurate forecasts for complex renewal portfolios.

🎯 Requirements

• 6+ years in Renewals, Account Management, or Customer Success • Demonstrated success closing complex SaaS renewals • Strong negotiation and executive communication skills • Proven ability to manage ambiguity and competing priorities • Deep understanding of SaaS pricing, packaging, and procurement • Strong forecasting and risk management discipline. • Nice-to-have skills: Experience in a dedicated Renewal Manager role. • Prior quota-carrying sales background. • Experience with multi-product SaaS portfolios. • Familiarity with churn mitigation frameworks and save motions. • Exposure to pricing strategy or deal desk leadership.

🏖️ Benefits

• fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • dedicated Recharge Holidays - one long weekend each quarter to relax and reset