Senior Revenue Analytics Lead

🕒 May 27

🗽 New York, Rhode Island, +3 more states – Remote

🗽 New York – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $105k - $115k / year

⏰ Full Time

🟠 Senior

📊 Data Scientist

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gainsight is a leader in the field of Customer Success Platforms, recognized in the 2024 Gartner® Magic Quadrant. It offers a comprehensive suite of products designed to enhance customer engagement, drive retention, and expand business growth. Gainsight's platform provides real-time, AI-powered insights across customer interactions, enables digital-led strategies for customer success, and enhances user adoption through in-app engagements and product analytics. The company aims to consolidate customer data, align business teams, and create efficient customer communities. With a focus on scaling customer journeys using AI while maintaining human elements, Gainsight serves a wide range of industries through its customer success management solutions.

📋 Description

• Lead the analytics center of excellence for Gainsight's GTM organization, with an initial focus on Sales and Customer Success • Set standards for dashboard design, metric definitions, data governance, and insight delivery across the team • Own the quality and trust of all GTM reporting, ensuring leadership can rely on the numbers without second-guessing them • Act as a mentor to peer analysts, focused on technical and business acumen, escalation support, knowledge and skills sharing • Own end-to-end analytics across bookings, pipeline health, forecasting, GRR, NRR, renewals, and customer expansion • Partner with the GTM Planning team on evolution of planning models that support AOP, quota setting, capacity planning, and scenario analysis • Deliver executive-ready dashboards and weekly/monthly/quarterly operating cadences for Sales and CS leadership • Partner with Finance on bookings-to-revenue reconciliation and board-level reporting • Proactively surface risks and opportunities, moving from answering questions to anticipating them • Lead the transformation from static BI dashboards to AI-enabled, self-service data exploration for GTM stakeholders • Partner with the GTM Data Architect to establish the semantic layer — the business-side definitions of ACV, GRR, pipeline, and churn that enable reliable AI querying • Design and deploy AI-powered analytical workflows including natural language querying, anomaly detection, and proactive insight surfacing • Enable Sales and CS leaders to query data independently without routing every question through the analytics team • Stay current on the evolving landscape of AI analytics tooling and bring forward recommendations • Serve as a trusted analytical thought partner to Sales VPs, CS leadership, and RevOps • Translate complex data into clear business recommendations, connecting the numbers to the "so what" • Support strategic planning processes including territory design, AOP, and Rules of Engagement

🎯 Requirements

• 7+ years in GTM analytics, Revenue Operations analytics, or BI roles supporting Sales or CS at a B2B SaaS company required • Deep fluency across the full SaaS revenue lifecycle, bookings, pipeline, ARR, GRR, NRR, renewals, and customer health • Hands-on experience owning and governing a BI environment, not just consuming dashboards but building, maintaining, and improving them • Strong experience with modern BI tools (Sigma Computing highly preferred; Looker, Tableau, or similar accepted) • Experience with cloud data warehouse environments (Snowflake preferred; BigQuery or Redshift acceptable; not responsible to build pipelines but will need to understand the data model and work confidently within it) • Proven ability to define and govern business-critical metrics and translate business logic into data structures others can rely on • Actively utilize AI tools to enhance analytics workflows, not just awareness but hands-on use • Strong stakeholder communication skills, comfortable presenting to and pushing back on senior leaders

🏖️ Benefits

• fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • dedicated Recharge Holidays - one long weekend each quarter to relax and reset