Senior Technical Project Manager

November 6

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⚓ Rhode Island – Remote

Although this job is listed in Rhode Island, this company may be open to hiring remote in other states.

+3 more states

🏄 California – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $100k - $137k / year

⏰ Full Time

🟠 Senior

🤓 Technical Project Manager

🦅 H1B Visa Sponsor

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Gainsight

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SaaS • B2B • Artificial Intelligence

Gainsight is a leader in the field of Customer Success Platforms, recognized in the 2024 Gartner® Magic Quadrant. It offers a comprehensive suite of products designed to enhance customer engagement, drive retention, and expand business growth. Gainsight's platform provides real-time, AI-powered insights across customer interactions, enables digital-led strategies for customer success, and enhances user adoption through in-app engagements and product analytics. The company aims to consolidate customer data, align business teams, and create efficient customer communities. With a focus on scaling customer journeys using AI while maintaining human elements, Gainsight serves a wide range of industries through its customer success management solutions.

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Develop detailed project plans that define clear objectives, timelines, milestones, and resources for migration and community initiatives. • Establish and enforce project guardrails to manage scope, resources, and timelines effectively. • Identify, create, and manage workstreams, ensuring all aspects of the project are coordinated and aligned with overall goals. • Facilitate communication across teams to maintain alignment and momentum. • Establish an operating cadence with regular project updates, status meetings, and stakeholder communications to ensure transparency and accountability. • Analyze existing processes, document them comprehensively, and recommend optimizations to enhance efficiency and visibility. • Collaborate with cross-functional teams, including IT, Design, Strategy, and Marketing, to ensure cohesive execution and delivery. • Serve as the primary point of contact for stakeholders, addressing concerns and facilitating solutions. • Identify potential risks and issues early, developing strategies for mitigation and resolution to ensure project success.

🎯 Requirements

• Bachelors Degree in Project Management, Business Administration, or a related field and/or 8 years of related experience • Advanced degree or certification (e.g., PMP, Agile) is a plus. • Proven experience (5+ years) managing projects, ideally within an online community or digital platform context. • Strong familiarity with online community platforms and an understanding of community management principles. • Excellent organizational, analytical, and problem-solving skills. • Exceptional written and oral communication skills, with the ability to document and communicate complex processes clearly. • Proficiency in project management tools and software (e.g., MS Project, Asana, Trello). • Experience in process improvement methodologies, such as Lean or Six Sigma, is advantageous. • Ability to work independently and as part of a team, demonstrating initiative and leadership capabilities.

🏖️ Benefits

• fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • dedicated Recharge Holidays - one long weekend each quarter to relax and reset