Gainwell Technologies
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
Bilingual Call Center Representative
July 28
🏄 California – Remote
đź’µ $41.6k - $52k / year
⏰ Full Time
🟢 Junior
đź“ž Call Center Representative
🚫👨‍🎓 No degree required
🦅 H1B Visa Sponsor
🗣️🇪🇸 Spanish Required
Gainwell Technologies
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
đź“‹ Description
• Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards call to appropriate personnel. • Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs). • Documents calls in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation. • Interfaces with team personnel, management, and customers in reference to customer service issues. • Conducts outbound calls to members in response to customer direction or other business needs.
🎯 Requirements
• Bilingual (Spanish/English) • 6 months minimum, prefer more years of customer service or other telephone experience. • Experience working with organizational functions and personnel. • Experience working with computer software and telephone technology and skilled in the use of help desk software. • Business and analytical critical thinking skills. • Communication skills both written and oral. • Ability to work independently. • Ability to follow oral and written directions. • Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.
🏖️ Benefits
• generous, flexible vacation policy • a 401(k) employer match • comprehensive health benefits • educational assistance • variety of leadership and technical development academies
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