Business Process Consultant

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $86.8k - $124k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Facilitate Kaizen Events: Lead and manage kaizen event workshops to map out and design the designed state of processes • Analyze and Improve Processes: Employ Lean Six Sigma methodologies to conduct thorough analyses of designed processes • Project Management: Take ownership of process improvement projects from inception to completion • Robust Reporting & Insights: Work closely with the CX Insights team to design and implement measurement systems that effectively track key performance indicators (KPIs), service level agreements (SLAs), and other relevant metrics • Operational Readiness: Assess and ensure that all systems, processes, and technology are fully operational and ready for deployment before the go-live date • Continuous Improvement: Lead initiatives to drive ongoing improvements in customer experience and operational efficiency • Root Cause Analysis: Conduct in-depth root cause analysis to address and resolve issues that arise during DDI projects.

🎯 Requirements

• Bachelor’s degree in any field required, preferably in a healthcare or STEM field • Lean Six Sigma Black Belt Certification required • Proven experience in leading process improvement projects, preferably in a large-scale, complex environment • Strong analytical and problem-solving skills, excellent project management capabilities, and the ability to facilitate cross-functional workshops and kaizen events • Proficiency in Microsoft Office Suite, process mapping, and statistical software • Understanding of Power BI or other business intelligence (BI) visualization tools • Demonstrated ability to work effectively with cross-functional teams and manage stakeholder expectations.

🏖️ Benefits

• generous, flexible vacation policy • 401(k) employer match • comprehensive health benefits • educational assistance • variety of leadership and technical development academies