Cloud Application Support

🕒 July 21

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $64.5k - $92.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Application Support

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Application and operations support for cloud-based infrastructure on Azure and AWS cloud. • Setup environments, deploy, and maintain applications in cloud environments. • Work closely with development and other support teams to troubleshoot and resolve application or infrastructure related issues. • Collaborate with end users to address application support needs and provide technical assistance. • Apply ITIL Service Management principles across Incident, Change, Problem, and Service Request Management. • Identify opportunities for process improvements and contribute to service delivery enhancements. • Participate in disaster recovery planning and support cloud security best practices.

🎯 Requirements

• 6+ years of experience in IT Support Services, Operations, and Project/Program Management. • Cloud and infrastructure expertise, including AWS and/or Azure, SSL Certificate Management, Firewall Maintenance, and Disaster Recovery. • Security and incident management experience, including Operational and Security Event Monitoring, Incident Response, OS Patching, and Security Software Updates. • Application and database support knowledge, including Operations Support, Database administration, and .NET C# Development. • Preferred skills: InRule, Appian, and Business Intelligence Tools such as SSRS and SSIS.

🏖️ Benefits

• generous, flexible vacation policy • educational assistance • comprehensive leadership and technical development academies • 401(k) employer match • comprehensive health benefits