Gainwell Technologies
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
Operational Analyst – Verint Quality Execution
🕒 May 19
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Gainwell Technologies
10,000+ employees
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
📋 Description
• Support the execution and optimization of enterprise Verint Quality Management (QM) and Automated Quality Management (AQM) capabilities within the Performance Enablement Organization (PEO) • Translate business, operational, and compliance requirements into clear, well‑documented system configurations • Assist with pre‑go‑live testing, post‑go‑live stabilization, and production validation • Maintain clear documentation to enable knowledge transfer and reduce single‑point dependency • Partner with Quality leaders and operational stakeholders to understand business needs • Gather, analyze, and document detailed business and functional requirements
🎯 Requirements
• Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, related field, or equivalent experience • 1–3 years of experience in operations analysis, quality support, business analysis, or QA‑related roles • Exposure to omnichannel and back‑office quality programs, including evaluations, scorecards, or calibration processes • Experience configuring or supporting enterprise CX/WFO/Quality platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions, with Verint strongly preferred • Experience supporting system implementations, enhancements, or migrations
🏖️ Benefits
• comprehensive health benefits • flexible vacation policy • 401(k) employer match • educational assistance • leadership and technical development academies
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