Gainwell Technologies
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
Service Level Agreement Analyst
November 19
Gainwell Technologies
Healthcare Insurance • Human Services • Healthcare
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
📋 Description
• Overseeing the development, implementation, monitoring, and management of Service Level Agreements (SLAs) between Gainwell Technologies and its clients. • Ensures that all services delivered meet or exceed agreed-upon service standards. • Coordinates communications between functional areas or departments and clients. • Assists in developing new business proposals and introducing new technologies to enhance competitiveness. • Identifies service improvements to increase customer satisfaction.
🎯 Requirements
• Bachelor’s degree in Business Administration, Information Technology, or related field. • Five (5) or more years of experience in service delivery management, SLA management, or IT service management. • Strong understanding of how service levels are configured within ServiceNow SLA Tables. • Proficient in using SLA management and reporting tools (e.g., ServiceNow, Jira). • Strong understanding of service management frameworks (e.g., ITIL, COBIT). • Excellent communication and negotiation skills.
🏖️ Benefits
• Health (medical, dental, vision) benefits start on day 1 of employment. • Company match 401K and other benefits available within months of starting. • New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. • Company provided computer for work use.
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