System Operations Manager

🔥 5 minutes ago

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $84.8k - $121.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Own end-to-end Gainwell system availability, performance monitoring, and operational continuity. • Enforce defined escalation paths across L1–L5 tiers. • Lead Root Cause Analysis (RCA) and implement permanent corrective actions for all major incidents (P1/P2). • Responsible for defect tracking (PROD and non-PROD). • Ensure system observability and lead rapid triage during outages or degradation events. • Maintain operational compliance with HIPAA, state/federal policies, and internal audit controls. • Guide infrastructure modernization initiatives. • Lead the design, implementation, and continuous improvement of ITSM processes. • Supervise Incident, Problem, Change, and Service Request Management across all system tiers. • Manage second-level support teams

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (Master’s or PMP preferred) • 10+ years in IT systems engineering, operations, or infrastructure leadership (Medicare MIS or healthcare platform experience preferred) • 5+ years in technical and service delivery leadership roles • Deep expertise in ITIL4, ITSM, and technical project execution within complex, regulated environments • Knowledge of HIPAA, SOC, and enterprise compliance frameworks

🏖️ Benefits

• generous, flexible vacation policy • educational assistance • comprehensive health benefits • leadership and technical development academies