Customer Success Representative, eShepherd

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Gallagher Europe

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

🤝 B2B

Manufacturing • B2B

Gallagher Europe is a commercial enterprise rooted in the 1970s, originating from the company Veldman & Dijkstra, which became European importers of Gallagher energiser equipment. It has advanced its successful business through cooperation with Gallagher Power Fence, a branch of the New Zealand-based Gallagher Group Ltd. Gallagher Europe focuses on discovering, designing, and delivering customer-inspired solutions that enhance the turnover of their dealer network, specializing in electrical energiser equipment.

📋 Description

• Support livestock farmers in adopting and using eShepherd successfully. • Guide customers through onboarding, training and ongoing use, ensuring they gain real value from the platform. • Help customers integrate virtual fencing into their daily operations — improving productivity, animal welfare and farm management. • Act as a trusted partner to customers, supporting them throughout their journey and ensuring they feel confident using the technology. • Monitor engagement and proactively address adoption challenges. • Build strong relationships with livestock producers and key stakeholders. • Gather customer feedback and share insights with internal teams.

🎯 Requirements

• Experience or interest in agriculture, livestock or AgTech • Experience in customer success, account management or customer-facing roles • Strong communication and relationship-building skills • A practical, problem-solving mindset • The ability to work independently while collaborating within a wider team • Languages: Fluent in English and Dutch (essential for supporting customers) • Knowledge of French, German and/or any other languages are a plus

🏖️ Benefits

• Performance-based bonus • Laptop and phone to support your role • Remote working with flexibility • 25 paid vacation days (based on a 40-hour working week) and holiday pay • A very generous pension scheme under which the employer pays 100% of the contribution. • Training and development opportunities • The opportunity to work in an international environment with colleagues in Europe, New Zealand, Australia and North America!