Lead Product Manager, Customer Operations Technology

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Gametime

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eCommerce • Entertainment • Sports

Gametime is a platform that offers last-minute ticket deals for sports, music, theater, and other live events. Users can access tickets for a wide range of events, including college football, concerts, comedy shows, theater performances, and professional sports leagues such as the NFL, NBA, MLB, NHL, and MLS. The platform emphasizes a user-friendly experience with features like all-in pricing to avoid hidden fees and a lowest price guarantee. Gametime aims to provide an easy and affordable way for users to experience live entertainment in various cities across North America.

201 - 500 employees

🛍️ eCommerce

⚽ Sports

📋 Description

• Own the product roadmap for Customer Operations technology (ticketing systems, IVR, chat, CRM integrations, agent tools, self-service workflows). • Develop and launch automation, AI-powered tools, and support workflows that improve efficiency and customer satisfaction. • Partner closely with the Head of Customer Operations to align product priorities with operational goals and frontline needs. • Champion the customer voice—leveraging data, feedback, and research to improve the support journey. • Drive measurable operational impact through improved routing, faster resolution times, and enhanced self-service.

🎯 Requirements

• 7+ years of product management experience, with experience building tech for customer support, internal tools, automation, or operations. • Strong analytical skills and deep comfort working with data. • Experience partnering with AI/ML teams on classification, routing, agent assist, chat, or automated workflows. • Ability to lead through influence, drive cross-functional alignment, and ship high-quality internal and external tools. • Customer-obsessed mindset—you care deeply about solving problems for fans and the teams who support them.

🏖️ Benefits

• Flexible PTO • Competitive salary & equity package • Monthly Gametime credits for any event ($1,200/yr) • Medical, dental, & vision insurance • Life insurance and disability benefits • Diverse Family-forming benefits through Carrot Fertility • 401k, HSA, pre-tax savings programs • Company off-sites and meet-ups • Wellness programs • Tenure recognition