Patient Financial Service Representative

Job not on LinkedIn

🔥 31 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

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Gastro Care Partners

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🏥 Healthcare

💼 Consulting

🤝 B2B

Healthcare • Consulting • B2B

Gastro Care Partners is a management services organization (MSO) that partners with gastroenterology (GI) practices to provide administrative, operational, financial and strategic support so physicians can focus on patient care. GCP emphasizes preserving physician autonomy while delivering centralized services such as supply chain, finance, recruiting and talent acquisition, marketing, data analytics, scheduling, IT, staffing optimization and capital investment. The organization highlights advanced interventional endoscopy, research collaboration, and a partnership model that aims to reduce administrative burdens, unlock capital resources, and improve clinical access and patient experience across affiliated GI practices.

📋 Description

• Answer incoming phone calls, emails, and messages in a courteous, professional, and timely manner • Serve as the first point of contact for patient and insurance-related financial inquiries • Assist patients with questions related to billing statements, balances, payment options, and account concerns • Process payments and establish payment plans in accordance with company guidelines • Explain billing statements, charges, and insurance-related balances clearly and accurately • Review and update patient insurance information in the appropriate systems • Identify and help resolve insurance claim issues in collaboration with the billing team • Document all interactions, account updates, and follow-up actions in the appropriate electronic systems • Resolve patient concerns or escalate more complex issues to the appropriate department as needed • Maintain confidentiality and ensure compliance with HIPAA and all applicable healthcare regulations • Support special projects and additional departmental tasks as assigned

🎯 Requirements

• High school diploma or GED required • Strong knowledge of insurance terminology, billing procedures, insurance verification, claims, patient balances, and payment collection processes preferred • Knowledge of medical terminology and HIPAA regulations preferred • Comfortable working in a phone-intensive environment, with the majority of the workday spent assisting patients and insurance companies by phone • Excellent verbal and written communication skills, with the ability to explain billing and payment information clearly and professionally • Strong customer service, interpersonal, and problem-solving skills • Proficiency in EMR/EHR systems and Microsoft Office Suite • Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment • Detail-oriented and dependable, with strong documentation and follow-up skills • Commitment to professionalism, confidentiality, and patient-centered service

🏖️ Benefits

• Health, dental, and vision insurance • Generous 401(k) match up to 5% • Paid time off and paid holidays • Retirement plan options • And more