Gateway Services Inc.
1001 - 5000 employees
🤝 B2B
👥 B2C
☁️ SaaS
B2B • B2C • SaaS
<Gateway Services Inc. > Gateway Services Inc. is the largest pet aftercare provider in North America, operating a network of 150+ locally managed facilities and serving pet owners and veterinary partners across the United States and Canada. The company provides cremation, memorial, bereavement support, and related aftercare services for families, and acquires/partners with like-minded regional providers. Gateway also developed Paws e-Track, a proprietary online tracking and order-management system using barcode scanning that is provided to affiliated clinics to streamline pet aftercare processing.
Manager, Client Care Operations
🔥 0 minutes ago
🏈 Alabama, Arizona, +35 more states – Remote
💵 $80k - $90k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🤝 Client Partner
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Gateway Services Inc.
1001 - 5000 employees
🤝 B2B
👥 B2C
☁️ SaaS
B2B • B2C • SaaS
<Gateway Services Inc. > Gateway Services Inc. is the largest pet aftercare provider in North America, operating a network of 150+ locally managed facilities and serving pet owners and veterinary partners across the United States and Canada. The company provides cremation, memorial, bereavement support, and related aftercare services for families, and acquires/partners with like-minded regional providers. Gateway also developed Paws e-Track, a proprietary online tracking and order-management system using barcode scanning that is provided to affiliated clinics to streamline pet aftercare processing.
📋 Description
• Lead Client Care Operations North America wide. • Standardize service processes. • Coach Client Care leaders. • Develop training programs. • Monitor KPIs and customer feedback. • Lead workforce planning. • Partner with Operations. • Drive continuous improvement. • Present performance insights to leadership.
🎯 Requirements
• Bachelor's degree preferred. • 5+ years leadership in customer service/client care. • Multi-site leadership experience. • Strong analytical and coaching skills.
🏖️ Benefits
• Medical, Dental & Vision • 401(k) with employer match • Company-paid Life Insurance • Company-paid LTD • Paid vacation and holidays • Employee Assistance Program • Gateway CarePath Pet Insurance
Apply NowSimilar Jobs
🔥 6 hours ago
Account leader driving strategic growth and building executive relationships for a digital product engineering firm. Focused on AI transformation and client partnership expansion.
🔥 12 hours ago
Client Success Manager responsible for building customer relationships while achieving assigned objectives. Cengage provides quality digital products and services for learners worldwide.
🇺🇸 United States – Remote
💵 $58.3k - $75.8k / year
💰 Private Equity Round on 2023-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
🤝 Client Partner
🔥 13 hours ago
Defined Benefits Client Manager responsible for overseeing daily operational performance and quality administrative services. Collaborating with technology and customer care support areas for top-notch solutions.
🇺🇸 United States – Remote
💵 $65k - $75k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🤝 Client Partner
🦅 H1B Visa Sponsor
🔥 21 hours ago
Client Manager providing service to clients alongside Risk Advisors in a top insurance firm. Managing renewals, advising on coverages, and maintaining client relationships in a supportive role.
🕒 Yesterday
Client Manager handling insurance account management duties and building long-term client relationships at Trucordia Insurance Services.
