Support Analyst, N2

🔥 2 minutes ago

🇧🇷 Brazil – Remote

💵 R$4.1k - R$4.4k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gaudium

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Gaudium is a technology company that specializes in providing an excellent mobility and delivery platform. Their main product, Machine, is a leading whitelabel B2B solution for passenger transport and delivery services. Gaudium positively impacts people's lives by facilitating over 120 million rides and deliveries annually, generating substantial revenue for its clients.

📋 Description

• Analyze and triage cases escalated by the N1 team via Monday, determining whether they are bugs, expected behavior, enhancement requests, or operational questions • Investigate the root cause of issues by querying data directly in the MySQL database • Clearly document bugs with reproduction steps, evidence, and complete data, and forward them to the Development team (N3) • Guide the N1 team on how to handle each case based on the analysis • Support the N1 team and other company departments with technical questions and reports of potential bugs through internal channels • Prioritize the request queue according to the impact of each issue on the platform • Consistently follow the team’s analysis and documentation processes, ensuring that no issue is overlooked

🎯 Requirements

• Knowledge of MySQL databases, with the ability to write queries to investigate data and issues • Degree in progress or completed in Information Technology or a related field, or practical experience with technology in previous roles • Previous experience in technical support • Logical reasoning and an analytical mindset, with an interest in investigating and solving problems • Ability to quickly learn the business rules of a complex, comprehensive system • Discipline and organization to follow daily processes • Strong written and verbal communication skills, with the ability to provide clear, objective responses and interact with different departments • Interest in technology and using AI to improve productivity • Basic knowledge of programming or the ability to read code, logs, and APIs • Experience at SaaS companies or in the mobility and delivery industries

🏖️ Benefits

• 100% remote work: work from home, requiring a quiet environment, a reliable internet connection, and privacy for meetings • Health insurance – Bradesco Saúde or SulAmérica (provided by the company at no cost to the employee; dependent coverage is available at an additional cost per dependent) • Dental insurance – Bradesco Saúde (optional and paid for by the employee) • Life insurance • Daily meal allowance of BRL 52.00 (Flash benefits card) • Remote work allowance of BRL 136.40 • Wellhub (formerly Gympass) • Days off: one day off during your birthday month; Carnival and Ash Wednesday; and December 24 and 31 • An environment full of challenges that will help you grow and develop quickly