Customer Support Analyst, Accounting

🔥 4 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Contajá Contabilidade Online

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

☁️ SaaS

💰 Venture Round on 2021-10

Accounting • B2B • SaaS

Contajá Contabilidade Online is a fully online accounting firm that simplifies the bureaucratic process for businesses across Brazil. They offer comprehensive online accounting services, including company registration, switching accountants, and advising micro-enterprises. With a focus on affordability and personalized support, Contajá aims to help entrepreneurs reduce costs and enhance productivity through a dedicated team of real accountants accessible via digital communication channels.

📋 Description

• Provide customer support focused on accounting processes, assisting with data interpretation, answering questions, and ensuring a consultative and efficient customer experience • Handle customer inquiries focused on accounting-related questions • Provide guidance on accounting entries and reconciliations • Support the analysis of trial balances and financial statements • Answer questions about ancillary tax obligations • Identify and correct accounting inconsistencies • Ensure the quality and clarity of the guidance provided • Record and follow up on customer interactions

🎯 Requirements

• Intermediate proficiency in Microsoft Office • Knowledge of specific tax regulations • Intermediate proficiency with accounting software • In-depth knowledge of ancillary tax obligations • Basic knowledge of ICMS tax differential rate, tax prepayment, and ICMS tax substitution calculations • Skills in preparing accounting reports • Knowledge of tax legislation • Skills in analyzing and preparing financial statements • Basic knowledge of the single-phase taxation regime for PIS and COFINS • Knowledge of ICMS legislation and interstate agreements • Knowledge of procedures for recording incoming and outgoing invoices • Customer service experience • Skills in tax routines for Simples Nacional and Presumed Profit regimes • Proficiency with omnichannel customer service tools • Intermediate skills in tax analysis and assessment • Knowledge of issuing service invoices, withholdings, service codes, and municipalities of taxation • Knowledge of ISS legislation and municipal and federal tax incentives, with an emphasis on service exports • Intermediate knowledge of the Fator R tax incentive • Currently pursuing a degree in Accounting or Business Administration

🏖️ Benefits

• Caju Benefits Card – BRL 700 per month to use as you choose, with no payroll deduction and maintained during vacation • Unimed Health Plan – 100% paid by ContaJá, with copayments only when used; dependents may be added at the employee’s full expense • Birthday Day Off • Wellhub (Gympass) – access to gyms and wellness platforms • Telepsychology – up to 2 free consultations per month • Telenutrition – up to 2 free consultations per month • 15% discount on laboratory tests through the Dasa network • 30% discount on generic medications at Pague Menos and 20% on brand-name medications • Partnership with Estácio for academic development • ImpulsoJá Career Plan • Gamification program with virtual coins redeemable for prizes, events, and gifts