Technical Support Engineer

🔥 1 hour ago

🌐 Brazil, Mexico, +1 more countries – Remote

🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote 🇨🇷 Costa Rica – Remote

💵 $3k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

BEON.tech

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

Consulting • B2B

BEON. tech is a company dedicated to connecting top Latin American talent with innovative U. S. companies. They focus on software development, offering a range of technologies including Web Apps, Angular, React, Python, Ruby on Rails, and . NET. BEON. tech is recognized as a great place to work, particularly for millennials, and emphasizes a devs-first company culture where the priorities of developers are at the forefront of decision-making and career growth.

📋 Description

• Troubleshoot and resolve complex platform, infrastructure, and deployment issues for enterprise customers • Provide technical support across Kubernetes-based deployments, software, infrastructure, networking, hardware, and configuration issues • Work directly with customers during technical discussions and troubleshooting sessions • Reproduce customer environments to diagnose issues • Manage support tickets • Clearly communicate technical findings, workarounds, and resolutions • Collaborate with Engineering, Sales, and Customer Success teams • Escalate complex issues and product bugs when needed

🎯 Requirements

• 2+ years of experience in Technical Support, preferably in Tier 2 / Tier 3 support • Strong hands-on experience with Kubernetes in production environments • At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent • Strong troubleshooting skills across software, infrastructure, networking, and distributed environments • Experience working directly with customers in a technical capacity • Ability to independently investigate complex technical issues and collaborate with Engineering teams • Experience with Linux • Experience with AWS, Azure, or other cloud platforms • Hands-on experience with containers, networking, monitoring, and logging tools • Background supporting enterprise software products • Advanced English proficiency • Based in LATAM

🏖️ Benefits

• Remote, full-time opportunity • US$1,000 welcome package for equipment • Trip to BEON.tech headquarters in Buenos Aires • Health insurance • Psychotherapy sessions • Paid time off • Internet service • Flexible payments via crypto, wire transfer, Wise, PayPal, or Payoneer • English conversation club & workshops • Unlimited access to Udemy, Education IT & O’Reilly • AI Tools & Learning Program • Co-working spaces • Weekly challenges with quarterly prizes