Level 2 Support Engineer

Job not on LinkedIn

🔥 1 hour ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HKR

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

👥 HR Tech

🤝 B2B

📋 Compliance

HR Tech • B2B • Compliance

HKR is a global HR solutions provider that specializes in recruiting worldwide talent, handling payroll and compliance, and offering comprehensive onboarding support, resulting in a streamlined experience for businesses. By simplifying the complexities of global hiring, HKR allows companies to focus on growth while ensuring they remain compliant in over 150 countries. Their tailored recruiting solutions and dedicated support teams empower businesses to scale efficiently and effectively.

📋 Description

• Handle Level 2 support calls and cases, guiding enterprise admins and partner teams from triage through resolution • Troubleshoot deployment, configuration, and policy issues across a Zero Trust Workspace • Investigate identity integration issues involving SSO, SAML, OIDC, and MFA • Resolve network access issues involving proxies, DNS, TLS, and firewalls • Reproduce complex bugs and provide engineering with clear steps, logs, and context • Collaborate with implementation partners such as DXC to resolve recurring client issues • Maintain the knowledge base and troubleshooting guides • Participate in a follow-the-sun rotation with the US team, including weekend coverage

🎯 Requirements

• Solid experience in a Level 2 technical support or support engineering role for an enterprise B2B software product • Experience in cybersecurity or networking is a plus • Comfortable taking live calls and handling tickets from highly technical admins at large organizations • Knowledge of TCP/IP, DNS, HTTP(S), proxies, TLS, certificates, firewalls, and VPNs • Hands-on experience with SSO, SAML, OIDC, MFA, Okta, or Microsoft Entra ID • Experience with Windows and macOS enterprise endpoint environments • Familiarity with Intune or Jamf • Ability to navigate logs, HAR files, and browser developer tools • Stellar English communication skills • Open to European shift work and shared weekend rotation • Nice to have: secure browsers or ZTNA/SASE tools, partner support, Security+, Network+, or CCNA certifications

🏖️ Benefits

• Fair market pay • Remote, full-time gig - work from the comfort of your own home! • LATAM evening schedule with 1 hour of lunch break and a shared weekend rotation • Start-up culture, young team, no egos, no BS