Product Support Analyst

🕒 August 19

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Invenzi

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🏥 Healthcare

📦 Logistics

🏗️ Construction

Healthcare • Logistics • Construction

Invenzi is a provider of a cloud-native, web-based access control platform that helps organizations automate and centralize physical access management across multiple sites. The solution combines real-time control, integrations with hardware (barriers, readers) and identity technologies (LPR, facial recognition, QR, mobile credentials, fingerprint), reporting and workflow automation to reduce operational costs, improve security and streamline visitor and user management. Invenzi serves enterprise and public-sector customers across airports, ports, energy, healthcare, education, logistics, retail and more, and holds ISO 27001 and ISO 27701 certifications for information security and privacy.

📋 Description

• Assist customers, users, and partners by phone, chat, email, or support tools • Diagnose and resolve incidents involving software, hardware, integrations, and access control rules • Perform configurations, installations, and updates of solutions together with customers and integrators • Support the preventive and corrective maintenance of equipment and associated integrations • Monitor solution performance and identify improvements or adjustments • Validate communication, synchronization, and event logging in controllers, turnstiles, facial recognition readers, biometric readers, and RFID devices • Document support interactions, incidents, and technical procedures in the knowledge base • Advise users and partners on best practices for usage and information security • Support the implementation of new solutions and integrations • Contribute to the continuous improvement of support processes and delivery quality

🎯 Requirements

• Degree or coursework in Information Technology, Information Systems, Computer Engineering, or a related field • Experience in technical support or customer/user service • Familiarity with diagnosing and resolving software and hardware issues • Basic knowledge of networking (IP, gateway, TCP/IP) as applied to communication between systems and devices • Ability to organize and prioritize requests • Basic or intermediate English for consulting technical documentation

🏖️ Benefits

• Alice healthcare plan • Gympass • 23 business days of leave per year • Flexible working hours • Career development plan • Medical assistance (subject to the terms of the applicable corporate plan for independent contractors)