L3 Support Analyst – Copilot

🕒 July 21

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MTP Brasil

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

MTP Brasil is a multinational Spanish company with 17 years of expertise and reference in software quality services. It has software testing factories with ISO 9001 certifications and TMMi Level 5, becoming the first company in the world to achieve the latter in 2013. The factories achieve a testing capacity of 1,000,000 hours per year. MTP Brasil develops various solutions, notably OMNIATEST, a methodology based on parameters defined by ISTQB and certified at TMMi Level 5. OMNIATEST encompasses the complete software quality testing process, from requirements review to production testing. The company serves various sectors, primarily in Telecommunications, Banking, Insurance, Utilities, and Public Administration, leveraging its expertise in Requirements Engineering, Software Test Management methodologies, System Verification and Validation, and Process Improvement.

📋 Description

• Serve as the final level of support (L3) for solutions developed in Microsoft Copilot Studio. • Investigate complex incidents, perform advanced troubleshooting, and conduct root cause analyses (RCA). • Implement permanent fixes to improve the stability and reliability of solutions. • Support deployments, environment management, and ALM processes for the Power Platform. • Diagnose issues involving integrations, APIs, SharePoint Online, Microsoft 365, authentication, and custom connectors. • Create and maintain technical documentation, runbooks, SOPs, and knowledge articles. • Collaborate with global teams to ensure the continuous evolution of Agentic AI solutions.

🎯 Requirements

• Experience with Microsoft Copilot Studio (Power Virtual Agents). • Experience with Microsoft Power Platform, including: • - Power Automate (Cloud Flows) • - Connectors • - Expressions • - Connection References • - Troubleshooting • Proven experience working in L3 application support, including: • - Incident management • - Root Cause Analysis (RCA) • - Service requests • - Production support • Knowledge of: • - Power Platform administration • - Solution deployment • - Environment management • - ALM • Experience with: • - APIs • - Custom Connectors • - SharePoint Online • - Microsoft 365 • - Authentication • Familiarity with: • - Microsoft Entra ID (Azure AD) • - MFA • - RBAC • - Group management • Excellent analytical and problem-solving skills, with strong verbal and written communication abilities.

🏖️ Benefits

• Health insurance • Dental plan • Meal allowance • Commuting allowance • Culture allowance • Education allowance • Life insurance • Mental health and wellbeing program • Childcare assistance • Partner discounts