Protheus Support Analyst, Mid-level

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Logithink

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

<Logithink> Logithink is a Brazilian IT services and consulting firm focused on ERP (TOTVS/Protheus) implementation, customization and managed services. The company offers RPA and automation products (LogiBot, NFLegal), financial automation (LogiPay), cloud hosting and ERP modernization (LogiCloud, LogiControl), software development (LogiCode) and 24×7 application management support (LogiHelp/AMS). Logithink targets mid-to-large enterprises and helps optimize back-office operations, compliance and productivity through tailored software, consulting and operational support.

📋 Description

• Provide L1/L2 support for the NFLegal product and its internal processes. • Prepare documentation for NFLegal processes. • Recommend product configurations based on client needs. • Grant user access. • Configure digital certificates and validate synchronization. • Monitor error logs. • Configure user menus. • Advise clients on their processes and suggest parameter settings in NFLegal. • Resolve SEFAZ rejections, especially rejection 656 - exceeded request limit.

🎯 Requirements

• Experience providing support for Protheus. • Experience with the main Protheus BKO modules, especially the Purchases module (SIGACOM). • Full proficiency in the Configurator module (SIGACFG). • Knowledge of error log analysis and processing. • Experience supporting electronic invoice automation systems. • Knowledge of SEFAZ queries and the National Distribution Web Service. • Experience participating in implementation projects for the Purchases module. • Experience implementing customizations for the purchase entry document (Purchases module).

🏖️ Benefits

• Work model: Remote • Contract type: Contractor (PJ) / Cooperative — Hybrid • Hours: Business hours