Support Engineer, L2

🕒 July 29

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 52%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LocalStack

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🔌 API

💰 $25M Series A - LocalStack on 2024-11

SaaS • B2B • API

LocalStack is a local cloud development platform that simulates cloud environments on a customer's own infrastructure so software teams and AI agents can develop, test, debug, and validate cloud applications without provisioning real cloud resources. It runs as lightweight containerized emulators that expose the same APIs, SDKs, and Infrastructure-as-Code interfaces (CDK, Terraform, Pulumi) used in production, with support for 120+ AWS services and emulators for Snowflake (and Azure coming soon). LocalStack is designed to speed feedback loops, reduce cloud costs, surface security risks and bugs earlier, and enable AI-native development workflows. It is used by thousands of organizations and has scaled to hundreds of millions of Docker pulls.

📋 Description

• Ensure reliable L2 support coverage for Brazilian client Itau during BRT hours • Independently investigate and resolve customer issues • Reproduce complex scenarios using various technologies • Extend support to other Americas-based customers when capacity permits • Provide clear, empathetic, and professional written and verbal customer communication • Maintain high service standards through ticket responses, documentation, screen-sharing sessions, and live troubleshooting • Join LocalStack, a local cloud development platform that provides secure local sandboxes simulating cloud environments for software teams and AI agents

🎯 Requirements

• Proficient in any major programming language, preferably Python (required) • Strong expertise in AWS (required) • Experience with Docker and container networking (required) • Experience with IaC tools such as Terraform, Pulumi, AWS CDK/SDK (required) • Proficiency with Git and GitHub, including branching and pull requests (required) • Strong understanding of Linux, macOS, and Windows • Skilled in reading and analysing logs to identify and reproduce issues • Familiarity with relational and non-relational database systems • Excellent written communication in both English and Portuguese • Strong verbal communication skills in both English and Portuguese • Comfortable using AI tools such as LLMs, MCPs, and AI-assisted IDEs • Able to critically evaluate AI-generated output against documentation, logs, and real behaviour • Knowledge of PowerShell, Bash, or other scripting languages (advantageous) • Familiarity with Kubernetes and Helm (advantageous) • Familiarity with Azure or other cloud platforms (advantageous) • Familiarity with Snowflake (nice to have) • Experience with CI/CD pipelines such as GitHub Actions or GitLab CI (advantageous)

🏖️ Benefits

• Fully remote • Competitive salary • Annual company retreat • 2 extra company-wide holidays • Friendly and inclusive workplace culture (community guilds and online company events)