Support Engineer, L2

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LocalStack

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🔌 API

💰 $25M Series A - LocalStack on 2024-11

SaaS • B2B • API

LocalStack is a local cloud development platform that simulates cloud environments on a customer's own infrastructure so software teams and AI agents can develop, test, debug, and validate cloud applications without provisioning real cloud resources. It runs as lightweight containerized emulators that expose the same APIs, SDKs, and Infrastructure-as-Code interfaces (CDK, Terraform, Pulumi) used in production, with support for 120+ AWS services and emulators for Snowflake (and Azure coming soon). LocalStack is designed to speed feedback loops, reduce cloud costs, surface security risks and bugs earlier, and enable AI-native development workflows. It is used by thousands of organizations and has scaled to hundreds of millions of Docker pulls.

📋 Description

• Ensure reliable L2 support coverage for our Brazilian client Itau during BRT hours as the primary responsibility, balancing workload with existing team structure. • Work independently to investigate and resolve customer issues, including reproducing complex scenarios using various technologies. • Where capacity permits, extend support to other Americas-based customers without delay or handover bottlenecks. • Ensure clear, empathetic, and professional communication with customers (both written and verbal) to maintain a high standard of service.

🎯 Requirements

• Proficient in any major programming language (preferably Python) *(required)* • Knowledge of PowerShell, Bash, or other scripting languages *(advantageous)* • Strong expertise in AWS *(required)* • Experience with Docker and container networking *(required)* • Experience with IaC tools such as Terraform, Pulumi, AWS CDK/SDK *(required)* • Familiarity with Kubernetes and Helm *(advantageous)* • Familiarity with Azure or other cloud platforms *(advantageous)* • Familiarity with Snowflake *(nice to have)* • Proficiency with Git and GitHub — branching, pull requests *(required)* • Experience with CI/CD pipelines — GitHub Actions, GitLab CI, or similar *(advantageous)* • Strong understanding of Linux, macOS, and Windows • Skilled in reading and analysing logs to identify and reproduce issues • Familiarity with relational and non-relational database systems • Excellent written communication — ticket responses, documentation in both English and Portuguese • Strong verbal communication skills for screen-sharing sessions and live troubleshooting in both English and Portuguese • Comfortable using AI tools (e.g. LLMs, MCPs, AI-assisted IDEs) as part of a support workflow • Able to critically evaluate AI-generated output — verifying suggestions against documentation, logs, and real behaviour rather than applying them blindly

🏖️ Benefits

• Fully remote • Competitive salary • Annual company retreat • 2 extra company-wide holidays • Friendly and inclusive workplace culture (community guilds and online company events)