Technical Support Analyst

Job not on LinkedIn

🕒 July 27

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 55%

infoinfo

🗣️🇧🇷🇵🇹 Portuguese Required

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Logo of Novatos AI

Novatos AI

2 - 10 employees

🤖 Artificial Intelligence

🏥 Healthcare

☁️ SaaS

Artificial Intelligence • Healthcare • SaaS

Novatos AI is a next‑generation artificial intelligence agency focused on helping dental clinics convert website visitors into booked patients using HIPAA-compliant AI chatbots and automation. Their offering includes instant chatbot engagement to answer patient questions and guide bookings, automated reminders and confirmations to reduce no-shows, 24/7 patient support, and integrations with existing practice management systems. They advertise quick setup (48 hours), affordable monthly plans, and services such as custom chatbots, workflow automation, voice agents, social media bots, and website integration aimed at improving bookings, saving staff time, and enhancing patient experience.

📋 Description

• Guide customers through product installation and initial use • Liaise with relevant teams to support customers until they are able to use the product • Conduct daily follow-ups with customers and the teams responsible for resolving issues • Report potential issues identified during customer onboarding or support interactions

🎯 Requirements

• Fluency in English (Level 5) • Availability to work under a CLT employment contract

Apply Now

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