Junior N1 Support Analyst

Job not on LinkedIn

🔥 2 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stefanini Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.

📋 Description

• Handle and log user requests in the ticket management system • Categorize and prioritize tickets according to the rules and procedures defined by the client • Provide support by phone and/or remote access, seeking to resolve requests on the first contact whenever possible • Address questions related to IT infrastructure and the use of resources provided to users • Resolve incidents involving unauthorized access, viruses, software reinstallation, and other support requests • Perform initial troubleshooting and guide users through problem resolution • Log and route tickets related to hardware, software, infrastructure, services, data recovery, and requests requiring on-site support • Identify and resolve tickets eligible for FCR (First Call Resolution) • Create and log Critical Incident tickets, carrying out the appropriate escalation to the responsible teams • Ensure that all interactions and solutions are properly documented in the ticketing system

🎯 Requirements

• Completed higher education degree • Experience or knowledge in IT technical support and user assistance • Familiarity with ITSM/ticketing tools • Basic knowledge of hardware, software, and IT infrastructure • Knowledge of operating systems and software installation/reinstallation • Strong verbal and written communication skills • Organizational skills for logging and tracking tickets • Ability to identify priorities and properly escalate requests • Availability to work 100% remotely

🏖️ Benefits

• Meal or food allowance • Discounts on courses, universities, and language institutions • Stefanini Academy — a platform offering free, up-to-date online courses with certificates • Mentoring • Benefits club offering discounts on consultations and medical exams • Health insurance • Dental insurance • Benefits and discounts club at leading establishments • Travel club • Pet partnership program